Like "Jeannette, can you specify what pump you are using and what program the doctor's office is using? I have a Medtronic Minimed Revel 523 pump and use the Carelink software to download my pump information. Many doctor's offices have a professional Carelink program where they also download the info. I've found the Carelink information easy to read and understand so am uncertain what you are dealing with. I also keep a manual log so I can note any particulars about highs or lows I might experience and always bring that with me to the doctor's too."