Like "Mrs CDogg, I understand your annoyance of this incident being handled over the radios that your customers could hear. My opinion is that should have been handled in a more personal manner. Obviously the customer did not realize that many items found in bookstores can be purchased at Amazon or EBay much cheaper. Many stores do not offer any discounts to Veterns or the disabled but will offer seniors discounts. All customers have the right not to buy any item at any store. "