Medco customers using Humalog cartridges

By kdroberts Latest Reply 2016-02-10 05:00:13 -0600
Started 2010-12-22 08:24:45 -0600

Yesterday I got a letter from Medco saying that Eli Lilly was discontinuing the Humalog 3ml cartridges (the ones for the Humapens LuxuraHD and Memoir) on January 1st and they are switching patients over to the Kwikpen. Just an FYI if you are worried, I spoke to Lilly today and they told me it's 100% untrue and they are investigating why Medco sent that letter out since only the original prefilled Humalog pens are being discontinued in order to have the Kwikpen as the sole disposable insulin pen.

9 replies

sinana 2010-12-22 09:09:43 -0600 Report

I've been using the qwikpen for a few yrs and love it. Not hard to use

kdroberts 2010-12-22 09:20:47 -0600 Report

I agree, it's great pen and is a step up from the original pens. However, the cartridges are used in two pens that have some more unique features. One pen lets you dose in 1/2 units, this is what I use and it is incredibly useful for me and I would imagine for pediatric patients. The other pen has a digital readout and it logs the last few doses and times so you can review it if you have problems remembering if you took your insulin or how much you took. Neither are disposable so that's where the cartridge comes in. If either pen interests you, look at in the insulin delivery section. They have printable coupons for a free pen (with prescription) of either type. Depending on insurance you may pay a little more or a little less for the cartridges.

GabbyPA 2010-12-22 08:34:34 -0600 Report

Wow, that is a little scary. I wonder if they are trying to sell something else due to costs to get people to "panic" change before things happen?? Thank you for clearing it up. Would you mind listing the phone number you called so others can double check on it as well?

kdroberts 2010-12-22 08:44:37 -0600 Report

No, I it really is that Medco are quite useless, and it is scary. This year I have had so many problems with Medco sending orders to the wrong address, at the wrong time, calling me 3 times about the same thing and putting in the prescription from my doctor incorrectly. I spend 45 minutes talking to Medco yesterday, a customer rep, 2 pharmacists and a diabetes specialist. Only the diabetes specialist said that he couldn't see why the letter was sent out, the rest swore blindly that it was being discontinued. One pharmacists sent me the release that the letter from Medco was based on but no where did it mention the cartridges, just the original pre-filled pens. When it got really scary was when the pharmacist said that the cartridges and the pre-filled pens were the same. Lilly on the other hand must have been getting a lot of calls because as soon as I asked if it was discontinued the rep said absolutely not, asked if I was with Medco and then told me about the investigation because Lilly is very bemused about it, and I think quite annoyed as they are starting to push the cartridge system quite heavily.

Anyway, the Eli Lilly customer service number is 1-800-545-5979 and to talk to a rep about any of their insulin products press 1 at the first menu, 2 at the second menu and 3 at the third menu. If you want to talk to them about the Lilly Cares program which is their patient assistance program, it's the same number but press 1 at the second menu.

Ascender 2011-01-04 10:50:01 -0600 Report

I called Lilly and they said that Medco has corrected the error. Not sure what that means, but we should be able to continue ordering the 3ml Humalog cartridges.

kdroberts 2011-01-04 10:58:08 -0600 Report

I wonder if Medco will be sending out apology letters to everyone they wrongly told. My guess is they will just ignore it and hope nobody mentions it.

Snap! 2014-10-18 06:49:19 -0500 Report

I was on the phone with Medco, now express scripts for over three hours last night and finally had to conference call them with my doctor on the phone. HORRIBLE. The customer service rep…I use the term loosely, said "The pharmacists says they're trying to get rid of the insulin cartridges". You would have thought I was ordering a kidney. They are the WORST medical supply company I have had the misfortune of dealing with in 37 years of being diabetic. They have NOT fixed the problem. I'm in the process of getting a SNAP insulin pump and it's taken me weeks to get this prescription for the vials. The pump uses these great cartridges so it's incredibly easy to change out and go. The pharmacists and physicians alike, can't seem to get the idea that the pump uses a pen cartridge…NOT that hard folks!

GabbyPA 2010-12-23 10:49:17 -0600 Report

Wow, that is horrible. I think that they need to be looked into on an internal level. They are messing with people's lives that way. I usually trust pharmacists a lot, and that is sad to know the education is not there. I hope Lilly has a talk with Medco. Thanks for posting the number so others can check it out as well.