meter data cables - One Touch - lifescan

SteveMellen10
By SteveMellen10 Latest Reply 2012-01-16 17:30:23 -0600
Started 2010-07-22 14:03:14 -0500

I've been watching promos, etc. for some time trying to find a deal on a data cable for my one touch meter so I can load my meter readings into my computer & MS Health Vault account for my care provider. I have no income right now, and no insurance - so the $30 cost could be better spent on strips & insulin.

This morning I ran across a link for a free data cable for my meter (http://www.lifescan.co.uk/OurProducts/Accesso...), and realized after I clicked that it was LifeScan in Great Britain.

So my question to lifescan when I called was, why do American get charged $30 for this data cable, while it is free in England. The customer care rep couldn't offer an explanation, only is there any thing else I can help you with?. So I emailed my concern to them, and will post their written reply whe I receive it.

No wonder folks are so frustrated with the US Health Care system - the high cost to us in the US subsidizes low prices oversees.

Granted, a data cable is a luxury rather than a necessity - many times in the past couple years I've had to go without insulin or couldn't afford syringes. But a data cable is a one time expense like a meter - they break even on the meter, but make up the cost on the strip sales.

I think I am switching meters - I understand that FreeStyle is offering a free data cable with their new meter


8 replies

SteveMellen10
SteveMellen10 2010-08-05 20:29:44 -0500 Report

As promised, I am pasting their reply at the end of this post.

Unhappy with their reply, I called the FreeStyle meter folks at Abbot, since I have a FreeStyle Lite meter that I have never used. I explained the situation with my OneTouch meter - and told them I was going to switch from OneTouch if I could find a meter with a free cable & they hooked me up with another new meter and cable free!

So if you call Abbott diabetes care support at (888) 522-5226, let them know you want to switch from your current meter to theirs if they include a data cable - you're in. Works great too!

Good luck to you!

Steve

=========================
Here is their reply to my comment:

Dear Steve Mellenthin:

Thank you for taking the time to write to us. We are sorry to learn that you are not satisfied with the availability of the OneTouch Interface Cable. Please note that the cable contains proprietary components that are designed to communicate with LifeScan Meters; therefore, the cable must be custom built and the cost of the cable/software package reflects this requirement.

In some European countries and in Canada, this cost is paid by that country's health care system and is included with their overall health care coverage; therefore, some LifeScan offices are able to provide this item at no charge to the consumer. This coverage is not provided in the United States at this time; therefore, the software package is a separate purchase.

We hope that this clarification is helpful and we have shared your feedback with the appropriate department.

LifeScan is committed to providing customers with quality products and caring service. As of January 4, 2010, our new hours will be Mon-Sun, 5 a.m. to 7 p.m. Pacific Time. Please make a note of this change. Our OneTouch Customer Advocates can be reached at 1 800 227-8862. You may also send e-mail to CustomerService@LifeScan.com small or visit us on our Web site at www.OneTouchDiabetes.com.

Sincerely,

Jennifer Xxxx
Customer Correspondence Web Specialist

passporttech
passporttech 2012-01-16 17:30:23 -0600 Report

Steve, Can you tell me where to look for a schematic for a data cable for Lifestyle Lite? I am very new to diabetes. Diagnosed during routine check up. A little scary.
Thanks,
George

Harlen
Harlen 2010-07-22 19:42:07 -0500 Report

You can always ask them if they will send you one for free the strips are what they make the big bucks on.You can always ask?
Best wishes
Harlen

SteveMellen10
SteveMellen10 2010-07-22 19:50:50 -0500 Report

Thank Harlen, I tried that this morning b4 I asked them why they were free in England. Or even if they had a promotion - but there is nothing in the US.

On the plus side, I found a schematic to make one & picked up the parts at Radio Shack for $4. Can't believe that it could be this simple, but will see! :)

Thanks, Steve

kdroberts
kdroberts 2010-07-22 14:21:42 -0500 Report

The costs are not being subsidized by US money. It's just a different system, meters aren't given away in the UK like they are here, lifescan get money from the government, they also are not allowed to advertise like they are here so save a lot of money that way. Different systems work differently but money doesn't cross countries in that way.