Frustrations with testing.

By bettymachete Latest Reply 2010-06-10 08:10:07 -0500
Started 2010-06-09 07:19:35 -0500

I am feeling fed up this morning, I don't know what's going wrong. I have a OneTouch ultra2 and used it for the first time yesterday and was able to get a couple of readings. Now when I try I am unable to get any reading at all, it just says add blood sample, when I know I have a large amount on the strip. I am in tears..I have gone through a dozen strips with the same result. My fingers are now in pain and I am close to throwing this thing out the window. Any suggestions would be welcome.


18 replies

monkeymama 2010-06-09 20:18:38 -0500 Report

Hello there Betty! I have been using One Touch Meters for over 6 yrs now. There was a issue with some of the testing strips. They had a recall on some. I would call the company and see what they tell you. It could also be that, yes, you are putting a sample in there but with the One Touch Testing strips you have to fill the whole sample section on the strip. I had one problem and found that was my issue. One touch test strips as you know probably from commercials, it tests your BG twice. I hope you figure this out and are able to relax better about testing. hang in there

bettymachete 2010-06-09 20:47:45 -0500 Report

Thank you so much :) My little melt down was out of frustration and what seems to have been some possible bad strips. Getting back into the swing of things is much easier with great people like you all who offer a hand at weak moments.

RAYT721 2010-06-09 18:54:31 -0500 Report

I had the same problem when I bought my first meter. The reality was that I was shaking so badly from fear that couldn't seem to get blood anywhere but on the table cloth. My kitchen looked like the Manson family just left. I'm not saying that your meter nor test strips are not defective… they could be. I only know in my case that it was ME that was defective. I've come a long way since those couple of nights.

bettymachete 2010-06-09 20:41:58 -0500 Report

Aww Ray that's kinda how my fingers looked this morning, dripping with blood and making a mess. I can certainly relate to the nervous feelings associated with the first times testing, I kinda wish that was my excuse, I was a gestational diabetic and went through those same initial feelings. Luckily, I made it through the rest of the day without any trouble, once I changed to a new container of strips. I am glad to hear things are better for you now!

Kirla 2010-06-09 17:38:58 -0500 Report


You need to bring the test strip from the side of the blood drop. If your dropping the blood onto the strip it will not work. You just need to touch the blood with the strip from the side of the blood drop. I found these instructions online click the link below.

My friend Alan has written just about everything you need to know about testing. I recommend you read as much as you can over the next few days. Click on the link below.

Good luck

bettymachete 2010-06-09 20:33:49 -0500 Report

Thanks Kevin, Yeah I used to have to check my blood when I was pregnant. I had to double check myself since it had been a good 15 years since I had to do it, but it has to be the strips themselves. After I settled down and I changed containers, I had no trouble. :) I am gonna call the liberty in the morning though to see about getting a replacement batch.

bettymachete 2010-06-09 09:28:14 -0500 Report

Could it possibly be the strips themselves? I opened up new container of strips and got it first try. Yay! I know they can't be exposed to air or heat or humidity. Living in Georgia , that makes this rather difficult sometimes. I will use the number mays was so kind to give me and call them about the problem, bad batch perhaps? Thanks again for the advice and support everyone!

Thomas508 2010-06-09 10:31:33 -0500 Report

I know that's right about the heat and humidity! I'm only about 80 miles north of you. I left mine in the car by accident last week from 8:00 to noon and when I got it out and put the strip in it said temperature error but after an hour or so when the strips and the meter cooled off everything worked fine again.

bettymachete 2010-06-09 14:06:34 -0500 Report

So the strips could possibly be used after awhile then? I haven't had trouble with the other pack so I am inclined to think it was just a problem with those strips. I would hate to toss them if they aren't ruined.

Thomas508 2010-06-09 14:59:14 -0500 Report

After they have cooled off good & maybe when your fingers are feeling better yes give them a try again, but the thing I worry about is that my meter told me "temperature error" yours didn't. I would hate to toss them, they are so expensive! When you try again if they still don’t work I would call that number and ask them to replace. With my insurance I pay $25.00 per 50 pack of them but my insurance will only allow me to buy 100 per month. I believe in much more testing than that and if I am going to keep control of this the way I want to, and have been doing I have to buy some outside of my insurance. The drug stores sell them for $30.00 a 25 pack which is more than twice what they are through insurance so I search eBay all the time grabbing deals when I can find them. Point in all of that is: don’t just throw away make them replace for you, they make more than enough money on them.

kdroberts 2010-06-09 08:42:47 -0500 Report

This might be a stupid question but is the blood on the right part of the strip? It needs to be sucked up to the very end of the yellow bit. It works best if you just touch the blood drop to the very tip of the strip.

kdroberts 2010-06-09 08:42:32 -0500 Report

This might be a stupid question but is the blood on the right part of the strip? It needs to be sucked up to the very end of the yellow bit. It works best if you just touch the blood drop to the very tip of the strip.

gregsteele 2010-06-09 08:38:02 -0500 Report

Ive been using a different meter since my diagnosis but was sent a free one touch and had the same exact problem it would not draw up the blood so i gave up and went back to my contour please follow the advice all have given so you can keep testing GOOD LUCK love to all GREG

MAYS 2010-06-09 08:23:20 -0500 Report

I agree with Diane987,
Call the company and explain to them what has happened, tell them that you used all of your strips and you don't know if you are doing it wrong or if the meter is defective, also ask about replacement strips, they do not want to lose a customer and most likely will send you a replacement package free of charge, here is the company's contact information listed below:

1-800-227-8862 -


Thomas508 2010-06-09 08:18:25 -0500 Report

I also use the oneTouch Ultra 2 meter and I have never had that problem. There is a number on the back I would call them like Diane said below. Mine comes on when I put the test strip in and shows the calibration code for a few seconds then says apply blood sample, then I put the end of the strip to the drop of blood on my finger and it basicly sucks up the blood into it and starts a count down from 5. I'm sorry you are having problems this morning!

Diane987 2010-06-09 07:56:20 -0500 Report

Hi Betty,

First thing to do is relax and take a deep breath. If you look on the back of the meter there is probably a sticker with the companies phone number. I would call them and let them help you. You may even get some free test strips out of them if you explain what happen.

Good Luck and God Bless,

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