Things on the Site that Are Broken

John Crowley
By John CrowleyCA Latest Reply 2015-08-15 17:11:04 -0500
Started 2008-03-12 05:37:27 -0500

I've created this as the spot for you to report "bugs" you find in the site. Is there a button that's not working? Something that crashed the site? Or something that just confuses you about the site?

Let us know and we'll get our tech team on the problem right away.

Thanks for your help.

211 replies

2015-08-15 17:02:59 -0500 Report

How do I reply to a message in my inbox from a "friend" without relying to EVERYONE?

Jibber Jabber
Jibber Jabber 2015-08-15 17:11:04 -0500 Report

I am pretty sure EVERYONE just relates to the people we are sending to…for instance if you are sending a message to more than one person at a time…Most of the time EVERYONE is just the one person you are communicating with…If you were taking part in a group conversation you would only have to send the message once..

MewElla 2015-04-22 09:24:26 -0500 Report

Having trouble with inviting new folks to be my friend when I push the CONNECT and ask them to be my friend it has not worked for over a week. I have written 3 emails to see if I can get this corrected, no response. Can you please help me with this as I think it is important that new ones feel welcomed to the diabetic site. Thank you ..

jayabee52 2010-10-28 17:09:41 -0500 Report

I am having problems with the profiles. The first page is OK, but when I click on the "about me" tab I get a page which reads "Internet Explorer cannot display the webpage" and then flashes over to Net assistant for example at: ""

I've had this same problem for 2 or 3 days.

Thanks for all you do here


RockyMtnGal 2010-10-09 21:29:27 -0500 Report

Hi John,

I can't add a "write something about yourself here" comment on my profile. I've tried several times on several days and each time I click "save" but it goes away as soon as I navigate away from the page.

Also, very helpful in the recipe section would be a "printer friendly" button/function. I would imagine in the articles section as well.

I have really discovered a lot already through this site. It is wonderful! Keep up the good work!


John Crowley
John CrowleyCA 2010-10-22 12:14:52 -0500 Report

We've been trying to figure the problem with the "personal blurb" as we technically call it :-)

We're having a very tough time duplicating the error. Can you tell me which web browser you're using? Thanks.

Kaiyle 2010-10-08 02:28:06 -0500 Report

Hello John,

I'm having trouble with uploading my photos. My photos had been uploading just fine at the pixel size of 160 by 120, but now I'm getting a message that reads, "Your image must be at least 112 by 147 pixels in size". The lowest my resolution is on my camera phone is at 160 by 120. Is this something that can be fixed?

Thank you, John

jayabee52 2010-09-30 21:54:54 -0500 Report

Howdy John.

I keep getting messages that so and so posted to my profile. When I go to my profile I see nothing from that person, not even a place where such a message might be. What am I missing?

issue #2, In my profile I always have a red 1 next to it. It seems a comment on one of my pictures is "stuck" the pic is the one captioned - Jem and James "wedding" 11/23/2008 - and if there is 1 or more other items in my tracted items list the item referring to that pic says "Kaiyle commented on Kaiyle's photo.
She was absolutely beautiful!!! Just from this picture alone, you can sense the incredible love you had for each other, and love like that never dies. "

When there is only that item is shown as tracked then this message is displayed: "Whomi? commented on Whomi?'s photo.
Awwww…Jeanne looks like such a nice person, as do you! :)"

What is going on there?

Thanks John

James Baker

John Crowley
John CrowleyCA 2010-10-07 15:18:09 -0500 Report

Thanks for the feedback.

We are working at improving the activity feed so that it's much easier to see recently updated items.

I'll check into the other odd items.

Edie 2010-06-05 13:27:38 -0500 Report

I had the same issue happen to me but figured out it was me scrolling to fast to get thru the disscusions to read what I had not already read. That was why I asked John to flip flop the way it posts and now don't have that problem at all. Thanks John.

I found today when I got on a discussion I had not been on before and was scrolling down again I went to fast and had to wait for the messages to catch up with me. LOL

salmanda 2010-01-17 10:04:49 -0600 Report

Hi John,
I am not sure if the problem I have been experiencing is my computer or the site itself.. I will say my computer is very new and uses Windows 7 for its operating system.
When I have logged in and go to a discussion, nothing is there. The page is totally blank, and it says "done" in the lower corner of the page. The other day, there was some stuff at the top of the page, a big blank, and then the whole discussion at the bottom of that. It was also all out of kilter…grey borders running through text. Very weird.
Also, when I use my page down feature, it gets to a point where the screen is blank except for the names of folks who posted. If I wait, it comes up. I can also refresh the page to take care of that problem. I am assuming that is because the page can't keep up with the pace of using the page down button.

Sue Turner
Sue Turner 2010-01-17 10:45:19 -0600 Report

Sal, I have experienced those problems too…My husband builds computers, so I know that it is not my computer(And the one that I work on is new also)… Sometimes, when I write a comment or a message to someone, words are missing after I submit it…Very frustrating! I think that maybe some things on the site needs some tweaking!!!

salmanda 2010-01-17 11:31:36 -0600 Report

Thanks Sue! Good to know it probably isn't my computer…especially since it is new. I was thinking here we go again with Microsoft and another operating system that has problems like Vista and Windows ME did!
Sal :)

Sue Turner
Sue Turner 2010-01-19 10:48:02 -0600 Report


My husband hates Microsoft…He says that it causes more problems…But, what can you do???? We have to use what we have, Huh!

John Crowley
John CrowleyCA 2010-01-18 18:04:13 -0600 Report

What browser are you using and which version? We'll have someone check into this.

Also, is this a once-in-a-while issue or frequent issue?


salmanda 2010-01-19 06:31:15 -0600 Report

I am using the newest version of Firefox. It was happening everyday, but not every time I signed on.If I logged out and came back, it was okay. MAybe it is my browser. Didn't think of that, but others must use firefox???
I'll try using Internet Explorer for a few days and see if it still happens.

BIRDY 2009-11-16 02:47:29 -0600 Report

Hi John ,

It would be a "search " botton for the recipes that we could search with a key word.I sometimes read a recipe and a few days later decide to make it however can not find the recipe if I don't go one by one.Or there is such an option but I have not found out yet.Can you pls advise if there is a such an easy way to search?
Thanks , thanks…

John Crowley
John CrowleyCA 2009-11-16 09:34:13 -0600 Report

Thanks for the suggestion. We are currently putting the finishing touches on a major site update. Search function for all sections is one of the major upgrades.

I know it's kind of a pain right now with the recipes. If you really need to find one, I have a way to search the database and can send you the link.

Carol11 2009-11-16 09:53:17 -0600 Report

Could I add that my inbox says there are now 2 items outstanding but nothing is highlighted, so how do i get it back to zero. Thanks, Carol

John Crowley
John CrowleyCA 2009-11-16 10:34:07 -0600 Report

We've sent out a couple of site notifications recently. Inside your inbox, look at the gray links at the top. There's Messages, Sent Messages, Friend Invites, and Notifications. Have you checked the Notifications link?

Let me know.

Tita 2009-11-08 14:09:01 -0600 Report

I have posted photos to my page documenting my weight loss. Although the picture looks fine when you go to my photos, what shows on my page is just my mid-section! Not exactly what I was aiming for! Is there a way to choose a window from the photo to fit on my page? You know, like my face?

TRKnight2007 2009-11-08 19:05:21 -0600 Report


Sorry for your experience. We have a new photo display coming on line in the near future. Unfortunately, for now, we do not having cropping.

Perhaps you can crop what you need in Paint on your computer?


Tita 2009-11-09 10:55:52 -0600 Report

I want the whole picture to show my weight loss progress in the album, but would like to be able to choose what portion of the picture shows on my page.

maxcats 2009-04-04 11:02:16 -0500 Report

The first day I came online with this website I saw a long list of carbohydrates that a member had made. It gave their grams in our diets. I didn't know about tracking so I didn't click it. Now, I cannot find it anywhere, not even through search. Can anyone help me, did anyone track this? I could really use it. Thanks. Lani

roger 2009-03-19 08:53:58 -0500 Report

i put dc in product reviews but has not been approved?? y

TRKnight2007 2009-03-19 09:16:53 -0500 Report


Product Reviews are limited to supplies and equipment. The Discussions area is a better avenue for trading information about what you like/don't like about Diabetic Connect. Feel free to start a discussion about this topic. Hope this helps and hope you are doing well.


Xa 2009-03-16 16:14:54 -0500 Report

I just dealt w/ all 18 of my friend requests. There is a 2 in parentheses next to "inbox" at the top right of my screen, and in the tabs area of my inbox it says I have 2 friendship requests, but the text below that says "you currently have no friendship requests." I refreshed the page, etc., but can't get it to update. This is just an FYI, no need to reply to this. Thanks & good luck.

MeiMei 2009-02-20 09:43:45 -0600 Report

I just posted a link on my Windows live Hotmail, but when I went to hit the tile for my points it just gave me the link again. The link has been posted, I know because I have seen it but why can't I get my points?

rbergman 2009-02-13 23:15:47 -0600 Report

Ok, Bjay created a discussion about not being able to submit a video, and she put the URL in the discussion, when I click on that link it takes me right to her video, so, I copied and pasted the URL twice in the video section and both times it was a poker video NOT her video, so, I copied and pasted the link she put in the discussion that I originally clicked on to see her video, and I pasted it on the video (Watch and Listen) board…again, poker NOT bjay, if you can delete all 3 of the video's since it isn't right I'd appreciate it, and if you can figure out why clicking on it does take you to her video but copying and pasting gives you poker that would be awesome, sorry to Bjay I truly thought I was helping you out by posting your video for you as you asked.

roger 2009-02-13 19:50:48 -0600 Report

put a link to my facebook wall 3 times trying to get the 1000 points what did i do wrong?

Goddess 2009-02-13 19:58:10 -0600 Report

facebook and myspace won't let us do it for some stupid reason they think there is a bug or something.

roger 2009-02-13 20:22:46 -0600 Report

all 3 spots on my wall are linked but did not get the points

John Crowley
John CrowleyCA 2009-02-15 21:46:05 -0600 Report

Yeah, Facebook doesn't allow the tracking code to work from their site to ours.

sorry.There's not much we can do to change their minds.

But you can set up a free blog and post the badge to get your points.

highlandcitygirl 2009-02-10 15:42:27 -0600 Report

when i go on the place where it says find solutions, it keeps saying i have an invalid phone number. its the number to my home phone, it is not invalid.

John Crowley
John CrowleyCA 2009-02-11 09:12:50 -0600 Report

The only thing we have been able to figure out here is that the phone number field has two dashes in it. If you don't delete the dashes, it will say that your phone number is invalid.

We will try to get that field fixed so that the dashes are not there. But in the mean time, try deleting the dashes and then typing in your full 10-digit phone number and it should work.

roger 2009-02-09 13:14:23 -0600 Report

the time thing is it a time zone thing

John Crowley
John CrowleyCA 2009-02-09 16:13:12 -0600 Report

So, here's the explanation. The site operates on UTC or Universal Time Code. It's a little complicated to explain, but basically it's like the site operates in its own time zone. Without this in place, all the events listed in the calendar would shift by an hour whenever Daylight Savings Time started or ended.

Eventually, we want to add a time zone option to everyone's profile so that you see all the time postings according to your local time. But until we're able to address all the technological issues, we will simply ask for your patience.

2009-01-07 14:35:47 -0600 Report

Hi John, I ordered some test strips from Overstock Drugs from the link on the home page. The code for $5.00 off would not work. No big deal but $5.00 is $5.00. I'm sure I have never ordered from them before, I had to register as a new user. Thanks!

Lisa Ann
Lisa Ann 2008-11-23 09:43:08 -0600 Report

I think there needs to be a place in the recipe section that when you find a recipe you want to keep without printing that says save this receipe. Then you can go to my saved recipes and find the receipe you want without trying to remember where you found it in the first place. I don't have a printer to print anything, so when I find a recipe I want to try or one I really like I have to write it down. I hope you can understand what I'm trying to say. Thanks so much Lisa

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-11-23 10:29:38 -0600 Report

You can always save it to your computer, where you can just pull it up when you need it. Make a "Recipe" folder.

Lisa Ann
Lisa Ann 2008-11-23 11:02:22 -0600 Report

I'm not so good with computers, just learning how to do things. but thanks for the suggestion. Maybe I can get my daughter to show me how whenever she has the time. She's 18 doesn't live at home anymore and works alot.

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-11-23 11:10:28 -0600 Report

Click on "File" in the upper menu, then on "Save As..". A box will come up where you can make a new file (i.e. "Recipes"). Name your recipe, then click "Save" and you'll have it. Not difficult at all. You could even have your daughter show you how to place the recipe folder on your desktop as a shortcut, so you could just click from there to see your recipes. She may need to help you the first time, but it's very easy.

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-11-18 09:38:27 -0600 Report

There IS no "browse" button by which I can select a photo from my files to upload.

2008-11-20 18:11:23 -0600 Report

When you try to upload a file, is there anything under the "Select a file:" heading? Also, which browser are you using?

We'll try to get it fixed as soon as possible.

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-11-20 20:30:08 -0600 Report

As you can see, I finally was able to upload my photo. Suddenly the "browse" button just appeared. Those little gremlins that sometimes get into computers apparently had been ratting around inside mine. Thanks for the note, however. I appreciate your help.

Robert C. H.
Robert C. H. 2008-11-20 23:57:08 -0600 Report

My question is to get the 1000 points how do you do it, I don't know how to copy and past can someone explain to an idiot. thanks ROBERT

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-11-17 18:27:28 -0600 Report

I have just signed up and am puzzled about uploading my photo. I can find no browse button. When I click on the "Upload photo" button I get an error message. What am I missing?

John Crowley
John CrowleyCA 2008-11-18 09:03:13 -0600 Report

Can you tell me what the error message says?

It may be that you have java or javascript turned off. You may want to check your browser preferences or settings to see if you can enable java and javascript.