SO its like pulling teeth to get a prescription filled correctly these days

By Sarguillo Latest Reply 2009-10-01 16:46:31 -0500
Started 2009-09-08 16:40:33 -0500

So here I am, sent in my prescription for sryinges. Same perscription number, just a refill. My prescription is for 200 syringes, that is supposed to last me 3 months. With the prescripition from doctor to inject twice a day, anyone who can count would know that 3 months is about 90 days, so I would need atleast 180 syringes. My prescription is for 200 syringes. For some reason, the people behind the counter are telling me that my prescription is for only 100 syringes. I even showed them my previous label on my old box and it says 200. after arguing with them for about 10 minutes, they finally admit, they only had 100 syringes and I could take the 100 with me and they would mail my other 100 when it came in. At one point, I was close to just telling them to forget it, I would not need the syringes but my wife was with me. She also has issues getting her percriptions filled correctly. They say they called doctor, emailed doctor, doctor says never got it. Wife has been known to go a month without her meds because of changing doctor and pharmacy not being able to contact dr or computer shows a different quantitity. Now pharmacy and doctor are all in the same building so I dont see why it is so hard for them to connect, but i guess it is.

/rant turned off.

So, how was your day today.

21 replies

Sarguillo 2009-10-01 13:37:52 -0500 Report

So, the ending to this story, Since I checked on-line to see if they had my prescription to mail, They didnt, I walked into the pharmacy and asked to speak to the head pharmisist. now my wife told me that she would leave me there if I started yelling, so I had to play Mr. Nice guy. I explained they they were refusing to fullfill my prescription for my syringes. That they were expecting me to reuse syringes. They took the position that it was just a data entry error. Said that it was entered as 100 syringes needed for 100 days, So at that point, it stated so they expected me to reuse 100 syringes, not 80 in the 3 month period. They tried to cancel my prescription so that they could resell me the proper amount, they couldnt. They then had to have a new prescription made for me. This is an open prescription, It should always be available to me. At the end, I explained that I had already paid my co-pay for a 3 month suppy of syringes and I expected those other 100 syringes without anymore co-pay. To sum it all up, they couldnt give me 100, they did give me 200 and waived the Co-pay. Like I said, its like pulling teeth. And to top it all, the pharisist asked why I didnt point it out to them when I picked up the prescrition. I had to be nice and told them that I had, that they lied to me and said they didnt have anymore syringes in that size and that I had to leave and they would mail me the remainder of my prescription. She didnt like it that I told her that I was lied to, just to get me out of their pharmacy. Wife drove me home so I guess I was enough of a nice guy to them. So now in another 3 months or so, I hope I dont have to go through this again. I took down the pharmisist name and if I do have this issue, Im going to demand that they call her and have her figure it out and fix it for me.

lipsie 2009-10-01 16:46:31 -0500 Report

Phew, yeah like pulling teeth all right. Dang! Sorry ya had to go thru all that crap! But at least you got em' and don't have to reuse any, ha ha ahem, not really funny but trying to ease it up a little for ya. Good luck next time too! Hugs! Sheila

lipsie 2009-09-28 19:43:52 -0500 Report

Argh…that's craziness wow, sorry to hear of this…you let us know how it goes, good luck though somehow I doubt you'll need luck! Hugs! Sheila

Sarguillo 2009-09-28 17:57:55 -0500 Report

Just got back from my vaction. Expecting to find my box of syringes delivered to my house. Nope, didnt come, not even when they said they would mail them to me. 3 months is 90 days, with a prescription of 2 shots a day comes out to 180 syringes. I guess they expect me to reuse 80 sryinges this month. Not going to happen, they are going to find a very irrate client at their office in the morning.

Vicrgreen 2009-09-19 18:59:16 -0500 Report

I have prescriptions for Novalin 70/30 45 units AM and 25 units PM adjust some if BG readings change; and Novalog (as needed when BG readings are over 185). I picked up my meds the other day and they had changed the labels. If I hadn't been paying attention I'd have taken 45 units of Novalog the following morning and would not have waked up when I lost it from low BG.

I raised the roof. Something along the lines of what are you trying to do, KILL ME!!! They were all so casual about the whole thing. Good thing I'd been dealing with these meds for a long time and knew how they should read.

Be sure to check carefully any new meds. Doc always goes over anything he is adding or changing, including how it should be taken. I make sure to make notes. Recommend that you do likewise.

vgarrison 2009-09-18 13:46:20 -0500 Report

Ok all these stories were kinda making me nervous…so I took all the new meds that my doctor put me on and took them to her. She looked at one bottle and said this isn't the dosage I put you on…she had written down 5mg and they gave me 10mg. The med was my Lisinopril. Normally it is used for High blood pressure, but since I run 120/80 and I'm diabetic she only wanted me on a small dosage to protect my kidneys. She was livid!!! I got to hear the whole conversation. I do not get embarrassed easily, never have, but man I think I even turned red when she was done with them. I had to go pick up the prescription later after it was corrected. I had to stiffle a smile the whole time I was there,cuz you know if this happened to me it probably happened to someone else. Then they had wanted me to just cut them in half at first but these pills are so small that when I tried to cut them the crumbled. So I told them to shove it and give me a new script…they can explain it to my insurance not me.

Yes people always check your scripts…if your not sure take them to your doctor…just to be on the safe side…

Thanks for bringing this very scary topic up.

Blessed Be

BeckyJ 2009-09-10 16:46:41 -0500 Report

Went to the pharmacy a little while ago and once again they tried to give me the wrong prescription. I have a SEVERE allergy to codine, I get seizures. The doctor wrote me out a prescription for cough syrup WITHOUT codine and they gave me the prometh WITH codine. I caught the error when I looked at the bottle before I left the pharmacy. The kind that I am able to take is clear the kind with codine is cloudy with a yellow tinge. This happened after several discussions with the pharmacy and a flag on my file saying I am SEVERLY ALLERGIC! They look very similar and the new technicians sometimes get them confused. I now request that they are ONLY filled by the licensed pharmacist.

Bekki Diabetic
Bekki Diabetic 2009-09-11 07:31:06 -0500 Report

We have to constantly be protecting ourselves. Excellent work for catching that…it could have turned out so differently:)

Bekki Diabetic
Bekki Diabetic 2009-09-10 16:25:02 -0500 Report

Sarguillo, this is definitely something to complain about and should be reported (if a chain drug store) to someone up the ladder. I learned the hard way…I knew an elder woman who was given the wrong topical lotion (medication). The pharmacy couldn't read the prescription and rather than checking with the physician's office, they guessed. She was already unable to speak from a stroke and when they applied the lotion it began to peel her skin off. Before they could get it off, she was burned badly and had another stroke. I know she was in so much pain but was unable to say anything. Errors should not happen at a pharmacy…it was fortunate for you they were only trying to cheat you out of some syringes (glad you spoke up) but what if it was medication that you never had taken before? We don't have to be ugly when we notify someone in charge but errors need to be reported before someone is hurt or possibly killed due to someone being incompetent. I pray in the future, you do not have anymore problems with your pharmacy. (sorry for getting on my soap box but this is a very dangerous area to me).

Bekki Diabetic
Bekki Diabetic 2009-09-10 16:31:40 -0500 Report

Make sure you check your prescriptions before you leave the pharmacy counter because if you walk out of the building with it, federal laws restrict them from taking it back.

dyanne 2009-09-08 22:36:41 -0500 Report

I can understand your frustration. I have in the last year been given the WRONG medication !!!! I feel lucky that I caught it myself all three times. So people please check all the time if something looks new to you… don"t take it !!! Call them first and check it out !!!

Surfside 2009-09-08 18:39:33 -0500 Report

Has anyone had trouble getting test strips filed? Pharmacy wants to see my log book before they will fill my test strips

vgarrison 2009-09-08 22:47:48 -0500 Report

what???? see your log book…isn't that a breach of privacy?? You have a script for the strips…thats all they need to know…and if you dont have a prescription, then you can still buy them over the counter…thats rediculous…


Sarguillo 2009-09-09 18:03:42 -0500 Report

I agree, this is a breech of medical privacy. If they tried that one on me, I would consult a lawyer.

Jipwhip 2009-09-09 10:55:42 -0500 Report

Somebody is jerking your leg. They do not need to see your log book in order to refill your test strips. Time to speak to the manager and find out what is going on.

John Crowley
John CrowleyCA 2009-09-08 17:28:04 -0500 Report

Boy, we have had some nightmare issues with our mail order pharmacy. It once took almost three weeks to get a prescription for insulin refilled. Yeah, if it weren't for a very generous neighbor who also has diabetes, I don't know how we would have made it through.

MarineMomX2 2009-09-08 23:48:19 -0500 Report

My mail order drug order has turned into a nightmare lately too. They took 3 regular prescriptions and turned them not into generic and wondered why I was surprised with almost a $550 bill! lol, surprised wasn't the word, but they did finally figure out I knew what I was supposed to be getting. And, it wasn't what they filled! You have to be careful and make sure they're getting it right!

2009-09-08 16:52:05 -0500 Report

Everyone needs to rant once in a while. No need to keep things pent up. That just makes it worse!!! So RANT AWAY!!! lol

daniel velazco
daniel velazco 2009-09-08 17:12:08 -0500 Report

I know how you feel, I have had problems with my merds also. I would call in for a refill and they tell me it's to soon.
Well The next day I call again and they say they made a mistake and I tell them that this isn't the first time this has happened. In fact my wife has also had the same problem. I don't know where they get their help but they need to do a better job. Dan

Colin Pye
Colin Pye 2009-09-10 16:08:05 -0500 Report

Ignorance or apathy — who knows, who cares?

I have a friend who was going through breathing trouble, and was given Isuprel (Isoprenaline) for the first time. He hadn't had it before, and just followed the instruction on the label.

The label said that he was to have a 2cc dose, twice a day, and they were amazed when he came back to the pharmacy three days later looking for more. It was then that they had discovered that he was supposed to be taking 2 drops (diluted in 2cc of "basic nebulizing solution") instead of what was on the label!

It's a wonder his heart didn't explode!

I think they wanted him to sign release forms before they gave him a refill, with a corrected label.

It really pays to know your own prescriptions, dosages, and the other details on what you are taking, because mistakes do happen, and it's better to know in advance than have your relatives telling stories over your grave.

This week, I've had a lot of experience with professionals either not knowing the truth, or telling lies directly related to my treatment, but that deserves a post of it's own.