Close Call with a Happy Ending

Just Joyce
By Just Joyce Latest Reply 2018-02-08 20:06:08 -0600
Started 2018-02-03 22:13:10 -0600

Last Monday morning, I had an early morning appointment. Afterwards, my sister and I decided to head to our local Royal Farms for a cup of our favorite Kona Coffee. After making the cup, my sister said this smells funny. We each took a sip and it was Hazelnut. She hates Hazelnut coffee and I am allergic to the nuts. My tongue began to tingle. I saw an employee stocking shelves. I explained what happened and he asked if I got Kona and Hazelnut mixed up. I said I am highly allergic to nuts and would never make that mistake and that Kona and Hazelnut smell differently. He smelled my coffee then put some coffee from the Kona container and tasted it and said you are right. He emptied the container and was flushing the system when we left with our Jamaican Blue Mountain.

I considered saying something to the Manager, she is not the nicest person on the planet and I did not want to end up in handcuffs and having the officer right a report and then having to explain to the Police Commissioner why I got handcuffed. (because of what I do in the community, he has to be notified with something happens with one of the 9 Community Presidents). I left the store and contacted Royal Farms Corporate Office. I told them what happened with the coffee, the fact that the coffee bar needs cleaning and that at times I have to go to the car to get my own non dairy creamer.

On Wednesday, I got a call from the new Manager at our Royal Farms asking if I could stop by the store to speak with her. My sister and I went to the store Thursday. The manager said she had been there 6 days and had immediately made changes. She said she talked to the employee who made coffee. The employee told her she was not used to making coffee. She told her that was no excuse, that her carelessness and not paying attention of not reading labels almost caused a customer to become seriously ill due to a nut allergy. The employee has been taught what to do properly. The manager told me to wait a minute. She left and came back with a gift card and a box of Equal. I was not expecting that.

When I got a new Cable box everyday for 4 days and could not watch tv, I called Comcast Corporate office. After an investigation they found out their techs were not setting up the system properly. They gave me 30 days of free Cable.

Sometimes the few minutes it takes to go on line to voice your complaint on a company's web page or calling the company can be beneficial to you and the company. The reality is that people have to stop complaining to people about a problem they have with a company and go to Corporate Offices. That is where the changes and corrections are made most of the time. Having seen how the former manager spoke to the employees and customers, I knew I was not going to take her crap so I avoided her altogether. I am happy and the employee is happy that she is now becoming a better employee.


9 replies

Gabby
GabbyPA 2018-02-08 10:01:25 -0400 Report

I usually just go to the manager, but this seems to have been way more effective. I would like to speak to the corporate office of my diabetes...would they take it back? Just kidding. Good story.

Just Joyce
Just Joyce 2018-02-08 22:06:08 -0400 Report

Gabby normally I go to the manager. However, I go there regularly and I have seen how the manager interacted with customers. I knew it would not have been beneficial for me to go to her because had she talked to me the way I have seen her talk to customers it would have gotten ugly in less than a heartbeat.

LOL I would like to speak with that corporate office also to have them take my diabetes back.

Dr Gary
Dr GaryCA 2018-02-07 20:52:27 -0400 Report

Joyce, wow, what a story. Nut allergies are serious business. I am glad you caught this before you had a more serious problem. Amazing. And glad you spoke up for yourself and, in the process, protected other coffee drinkers at that place in the future. Employees need to understand that a simple mistake can cost someone their life. By the way, I am not a flavored coffee fan, and I really don't like hazelnut. Even the smell bothers me. Glad to hear you got a gift for your trouble. It always pays to speak up.

msann
msann 2018-02-04 11:43:36 -0400 Report

omg thank goodness Joyce glad wasnt worse where do you live you talk about the Presidents i dont under stand you live out of the country just curious enjoy your day

Just Joyce
Just Joyce 2018-02-04 14:55:59 -0400 Report

Hi msann,
I live in Baltimore, MD. I am one of the 9 Police Community Council Presidents. We are not paid and do not answer to the Police, the Mayor, City Council or State Elected Officials.

Our goal is to work to bridge the gap between the Police and Community and to liaison between the Police and the Community. There are 9 of us, one for each District.

We do have perks, we get to go to police training's, meet with the Police Commissioner and his Command Staff, we have had Shoot Don't Shoot Training's on their shooting simulator, we at times ride with officers in our district as they patrol the city, attended the Civilian Police Academy, sat on interview promotional panels, helped with writing the Excessive Force Policy, we schedule community walks with police and city officials, have done Crime and Grime walks with the former Mayor, attend graduations, promotions ceremonies and work closely with our District Majors. If we do not have a ride to a meeting or community event, and officer will take us and bring us back. We also participate in National Night Out events. The 9 of us have a combined total of 75 years doing this. 7 of us have been doing this for well over 10 years. It is very hard for us to find someone to replace us because even though it is not a daily thing, you never know when we may be called in for a meeting and we have to get a call from our District Commanders when we have a major crime such as shootings and stabbings regardless of the time. We have to know this before it goes out on the news. It is serious work but we have fun doing it.

Luis65
Luis65 2018-02-04 07:12:07 -0400 Report

Joyce, I'm glad you just got a tongue tingle. One should always speak up.

Just Joyce
Just Joyce 2018-02-04 16:11:15 -0400 Report

Thanks Luis. That is the problem, people will not speak up and always seem to need someone to tell them what to do. You see it on here, people asking should they call their doctor about a medical problem…Duh. I go to meetings and people complain that City Services are lacking when they need help. I ask did you call the City about the problem. The response is No. I ask why not. The response is I thought someone else would call. I just shake my head. I go on Nextdoor and see people complain about getting robbed and the police did nothing. Someone will ask about calling 911. they say not yet. Really, you can take the time to go on Social Media to complain about being robbed but you post on social media instead of doing something about your being robbed. Common sense stopped growing in peoples gardens years ago. If you have a problem, go to the person who can help you.