Last Monday morning, I had an early morning appointment. Afterwards, my sister and I decided to head to our local Royal Farms for a cup of our favorite Kona Coffee. After making the cup, my sister said this smells funny. We each took a sip and it was Hazelnut. She hates Hazelnut coffee and I am allergic to the nuts. My tongue began to tingle. I saw an employee stocking shelves. I explained what happened and he asked if I got Kona and Hazelnut mixed up. I said I am highly allergic to nuts and would never make that mistake and that Kona and Hazelnut smell differently. He smelled my coffee then put some coffee from the Kona container and tasted it and said you are right. He emptied the container and was flushing the system when we left with our Jamaican Blue Mountain.
I considered saying something to the Manager, she is not the nicest person on the planet and I did not want to end up in handcuffs and having the officer right a report and then having to explain to the Police Commissioner why I got handcuffed. (because of what I do in the community, he has to be notified with something happens with one of the 9 Community Presidents). I left the store and contacted Royal Farms Corporate Office. I told them what happened with the coffee, the fact that the coffee bar needs cleaning and that at times I have to go to the car to get my own non dairy creamer.
On Wednesday, I got a call from the new Manager at our Royal Farms asking if I could stop by the store to speak with her. My sister and I went to the store Thursday. The manager said she had been there 6 days and had immediately made changes. She said she talked to the employee who made coffee. The employee told her she was not used to making coffee. She told her that was no excuse, that her carelessness and not paying attention of not reading labels almost caused a customer to become seriously ill due to a nut allergy. The employee has been taught what to do properly. The manager told me to wait a minute. She left and came back with a gift card and a box of Equal. I was not expecting that.
When I got a new Cable box everyday for 4 days and could not watch tv, I called Comcast Corporate office. After an investigation they found out their techs were not setting up the system properly. They gave me 30 days of free Cable.
Sometimes the few minutes it takes to go on line to voice your complaint on a company's web page or calling the company can be beneficial to you and the company. The reality is that people have to stop complaining to people about a problem they have with a company and go to Corporate Offices. That is where the changes and corrections are made most of the time. Having seen how the former manager spoke to the employees and customers, I knew I was not going to take her crap so I avoided her altogether. I am happy and the employee is happy that she is now becoming a better employee.
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