A Note about Using the Inbox

John Crowley
By John Crowley Latest Reply 2008-06-24 12:33:20 -0500
Started 2008-06-24 01:56:26 -0500

We at Alliance Health are very excited about the growth of the membership of Diabetic Connect. We are amazed at all the ways that you as members have reached out to support one another and help each other deal with daily challenges.

Currently, we are experiencing some growing pains. One particular area is the use of the Inbox to communicate with friends. We designed the Inbox to allow individual members to have more private conversations with their friends on the site. We designed our system to send you a notice to your regular email when you had a new message in your Diabetic Connect Inbox.

The Inbox was never intended to be used to communicate with several or even dozens of members at once. In fact, the discussion board was designed for that purpose. When a member of the site sends a message through the Inbox to a large number of friends, everyone on the send list receives a notice every time anyone else on the send list responds. For some, this has resulted in 50 or more message notices in a single day.

We are working on some controls to provide more options for when you want and don't want to receive notices. However, in the mean time, we would request that the Inbox be used to communicate with one (or just a few) friends at a time.

If you have a message for a large number of people on the site, please use the discussion board. This will help improve the Diabetic Connect experience for all members.

Thank you.

7 replies

steadb 2008-06-24 05:13:21 -0500 Report

Thanks, John. Great message. Thanks to everyone out there who is welcoming and sending love and caring to others…so, we'd rather you make the mistake in reaching out to more than less.

Having said that, we need to provide some better controls so that everyone feels welcomed on the one hand but their persona space (digital mind you) is respected on the other hand.

We have some great developers and will make this right. The Inbox is a great feature and we can make it better with even more compelling features.

Thanks to everyone here for their understanding and patience.


LeighG 2008-06-24 02:12:55 -0500 Report

ok no problem.

Dancehawk 2008-06-24 04:11:50 -0500 Report

Raises hand in guilt.
I am guilty for sending mail to all freinds, to check in on them and chat about numbers or things, I sorrys,

looks sad, pitiful…will looking cute work?
Serious thank you for the box, sometimes we just need to check in with ones as a extra suport, I know it really picks me up when someone asks how you doing?
and it is not easy to always ask in general areas, but we will try hard to not mail ones so much.
I sorrys.

John Crowley
John Crowley 2008-06-24 06:07:33 -0500 Report

Dance and others,
Please don't feel like you're in trouble. :-)

We think you're all great. Truthfully, we're thrilled that so many have made friends here. Let's just use the discussion board for big group messages. That's all I was trying to say.

Thanks for your understanding.

steadb 2008-06-24 07:21:29 -0500 Report

At least for now, John.

We are going to work on some features and capabilities to allow for larger group messaging via Inbox. It just may take us some time. So, in the meantime, let's use the discussion board.


Dancehawk 2008-06-24 12:33:20 -0500 Report

Tosses a pillow at John, nope not in trouble lol!
seriously we will do what we can to cut back and we love you guys for setting up this site.
It really helps us stay on track.
I would have fallen back to my rut without you guys.