HARSASMENT from Diabetic Connect test meter

oink66
By oink66 Latest Reply 2014-11-10 12:46:58 -0600
Started 2014-11-07 20:41:05 -0600

11/07/14 @ 7:40pm
Anyone receiving annoying phone calls from ""Diabetic Connect"" ?,
I believe it was Tuesday or Wednesday night I clicked on something here in the website about insurance and diabetic meters, Anyway I started filling out the information and had second thoughts & decided to back out, (not complete) the online questioner.
NEXT I started getting calls back to back everyday even while at work.
They BUGGED me so much that today I simply gave in - into allowing them run my insurance & sending me / mailing me out a new "quote" top of the line testing meter. AFTER I had told the young gentleman that I just received a brand new test meter in January when I was first diagnosed with T2D
I was completely caught off guard due to being at my diabetic eye exam appointment i was trying to rush them off the phone.

Tags: off topic

7 replies

Just Joyce
Just Joyce 2014-11-10 12:46:58 -0600 Report

I keep getting phone calls about a free meter. I hang up then block the number and no more calls. If they send me a free meter anyway, I give it to someone who needs one. I have two so I don't need them.

If you have a cell phone you can put it on the Do Not Call Registry. I did that with the home phone and now I am going to add my Cell phone. I wish they had it for email.

John Crowley
John CrowleyCA 2014-11-10 09:51:43 -0600 Report

oink66,
Thank you so much for your feedback. Just to clarify, Diabetic Connect IS now offering a service to help people get their diabetes testing supplies and often a free meter. I have already passed your feedback back to our call center as you were clearly not treated the way we want to treat our patients.

In fact, if you will private message me your name and email, I will personally check into the status of your account and make sure we follow up with you to see that you're only receiving exactly what you want from us. If that's only the support and info here on the website--that's not problem. If we can help you save money on your testing supplies and you want us to help you, then we're happy to do that too.

The bottom line is, we just want to help patients as much as we can. And I apologize that you were not treated well by someone in our call center. We will make sure we get things corrected.

Please let me know if you have any other questions.
John Crowley

Type1Lou
Type1Lou 2014-11-08 11:13:02 -0600 Report

I have had repeated offers for "free meters" over the years (but none initiated via DC). I usually firmly state that I am very happy with my current 3 meters and do not need theirs and ask them not to call back, then I hang up and refuse to discuss it any further. I haven't had similar calls now in a while.

BreC
BreC 2014-11-08 08:51:33 -0600 Report

I don't include my phone number in any online sites. Facebook is the worst for me to keep asking for my phone number. I don't own a smart phone and don't see the need for them to know my number.

Just Joyce
Just Joyce 2014-11-10 12:43:26 -0600 Report

I have a smart phone and the best thing is that I can simply block numbers and I don't have a problem anymore.

Gabby
GabbyPA 2014-11-08 06:22:28 -0600 Report

I am getting calls right now from every harry, dick and jane. Open enrollment brings them out of the wood work like crazy. So are you sure it is from Diabetic Connect? I have asked them about it and am awaiting their answer. Actually it would not be Diabetic Connect buy possibly Alliance Health, as Diabetic Connect is purely a medical social site.
When you click on the ads in our pages, it takes you to those companies.

jayabee52
jayabee52 2014-11-07 23:59:17 -0600 Report

When I get calls like that (never in 5 + yrs have I gotten a call from DC) I find that "No I don't want that and if you send it I will return it at your expense" and then hang up. I sometimes get gruff with them, especially if they are persistent and call again. Should they call more than once I save that number on my phone and will see it when it rings and then I push the "ignore" button and they don't get through.

I will in NO way give out my med insurance info to a sales person.

I have heard in times past (about 2 or 3 yrs ago) there was a outfit claiming to be affiliated with DC. You may wish to notify DC (look for the "feedback" link below to notify Alliance health - DC's provider) about this incident. When you get your meter look carefully at the return address and then tell DC about it.

I pray you get help for this

James