I just became eligible for Medicare on June 1. (I elected a Humana Medicare Advantage PPO as my Medicare plan…this MAY have been a mistake.) In the process of trying to get my first Medicare prescriptions filled through RightSource, Humana's preferred pharmacy, here's what happened.
On Thursday, June 12, I spoke with a diabetes rep, Lola, at RightSource to order my first diabetic test strip order. I told Lola I was on an insulin pump and used the Contour Next meter which communicates with my pump. Lola also indicated I was eligible to receive a new meter and that they would fax my doctor for the RX. The new RX did not appear on the RightSource My account site until this morning (Saturday). I was surprised to see that, without contacting me, the order had been changed to a OneTouch meter and One Touch Ultra strips. I called RightSource this morning and spoke with Megan in the diabetes supply area. I explained that I do not want a One Touch Meter (I already have 2 older ones), that the Bayer Contour Next Link meter is the one I use because it is more accurate and it communicates with my insulin pump. I would prefer to get the Contour Next strips to use with it. Megan then advised me that RightSource does not carry the Contour Next Strips. Why wasn't I told this on Thursday??????! When I asked Megan to cancel the order, she advised I would have to call back on Monday since the people that could do that were not available on Saturday. I REALLY do not want to get a meter that I will, in all likelihood, not use,; I could use the One Touch test strips with my older meters but would prefer the more accurate Contour next strips. I hope, that when I am able to call on Monday (after 10 am because of prior commitments) that I will not be told that the order has been processed for shipping. I am upset that changes to my request were made without the courtesy of notifying me. It could result is costly wastefulness, not to mention the aggravation (I just did mention it, didn't I?) I may opt to keep the One Touch test strip order because I may be locked into the Humana Medicare Advantage plan until next year and may not be able to get my strips at a lower cost elsewhere. What is interesting is that the pricing on Humana's site for the One Touch strips is $147.08/100 strips vs $89.20/100 for the Contour Next Strips…and we wonder why Medicare costs are skyrocketing!
Right Source is in the process of filling my insulin RX but they are "investigating" my RX's for levothyroxine, lisinopril, simvastatin and premarin cream. All came from the same physician. It's a good thing I began this process early, before I got too low on my supplies. I'll be making more calls for clarification and options on Monday. Any input from others with experience in Medicare is appreciated.
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