So often, clients will say something like, “My doctor promised to leave me a message with my test results yesterday… but I didn’t hear back.” Or, “Her staff said she would follow up with me after lunch… but nope.”
And often the word “promise” is in there someplace.
Has your doctor ever promised to get back to you and then didn’t? Or, maybe a better question might be: Does your doctor ever get back to you when he/she promises?
Sure, everybody has good intentions. And doctors are certainly busy people. But still… a promise is a promise. Or at least it sounded like a promise. And you’re the one waiting on test results. Or a prescription. Or an answer to a question.
Here’s a link to an article I posted awhile back:
Communication between you and your doctor is a two-way process. Sometimes with some rough spots along the way.
Having said that, it also seems to me that as the healthcare system evolves, patients are finding that they have to modify their expectations of what their healthcare providers can and can’t do in terms of follow-up. Maybe things are just changing and us patients have to learn to go with the flow… and be willing to be the squeaky wheel.
What do you do when your doctor doesn’t get back to you as promised?
Is your response different, depending on the situation?
Has a call not returned every resulted in a crisis, or a potential crisis?
Or have you learned that a promises is not always a promise?
I’m all ears (eyes)!