Insulin Pumps: NEED HELP FAST

By Alexx_x Latest Reply 2014-03-06 15:03:30 -0600
Started 2014-02-18 16:48:26 -0600

Okay I need some serious help fast!
I have been using the Animas Ping for about 4 years now and in that time I have gone through 5 PUMPS! Is it just me? Am I somehow breaking them? The first one the battery compartment cracked all down the side, the next one the black covering came off my buttons, then the pain was bubbling and my rep said that wasn't good, and now the battery compartment has cracked again!! They've been extremely good at sending replacement pumps, usually within a day, sometimes even a few hours. But when I noticed my pump had cracked Friday night and called in Saturday morning my 4 year warranty had expired and I am now left with the decision of either sticking with Animas (maybe the Vibe?) or Medtronic? I have heard some about the t:slim but I'm not sure it would be right for me.

So, have any other Animas users had problems with breaking pumps?
Has anyone had both Animas and Medtronic? Which would you prefer?
Is the t:slim worth it?

I have less than a month now with the temporary Ping and really need to figure out what I'm going to do soon because of the insurance, etc.

Thanks everyone!

20 replies

Type1Lou 2014-03-06 15:03:30 -0600 Report

I started pumping in August 2011. I use a Medtronic Minimed Revel 523 pump. Several months back, I noticed some hairline cracks in the pump housing. I immediately called Medtronic and they immediately sent me a replacement with return packaging and postage to send them beck the cracked one. I've been very favorably impressed with Medtronic responsiveness. I've gotten some "skins" for my pump which may offer some added protection too, along with the option to color-coordinate with an outfit if you are so inclined. I've just ordered one of their "Travel pumps" to take with me on an upcoming vacation. They charge $50 for the use of a travel pump but I feel having a back-up pump when you're out of the country is a wise thing. I have no experience with Animas.

PhillyChick 2014-03-05 10:12:20 -0600 Report

was on Minimed for about 18 years and they changed something in their infusion set that caused big problems with my diabetes; cannula getting bent when inserting and no insulin being delivered with no alarm from pump. I want on shots for 2.5 years and reluctantly agreed to go back on pump. I now have Tandem T-Slim and love it. easy to insert…easy to use…takes a little longer to change site but overall the technology (to me) is much better than Minimed.

mjhorgan 2014-03-04 06:34:49 -0600 Report

The medtronic pumps are tough I have used them for over 8 years now. I am not impressed the the minimed CGM but the pumps work well. I drop my minimed on the floor all the time and it has never broken. I know minimed will also send you a back up pump for a share if you are taking a long trip.

Jeanette Terry
Jeanette Terry 2014-02-20 13:57:24 -0600 Report

I have been using the medtronic pumps for 15 years and have only had to have it replaced twice (other than when the warranty ran out) . I can't say I have experience with any of the others, but this last time my warranty ran out I did some pretty good research and it seems that they are all pretty similar now with a few extra bells and whistles depending on what you prefer. I love the medtronic, there aren't a lot of extras, but it is very reliable and durable. I have heard that the animas is great if you are active, and the tslim is the most up to date technologically as far as bells and whistles. The Omnipod is nice if you don't like the tubing. I personally don't like the way the Omnipod feels, but some love it. It all comes down to what works best for you personally. I would say if you have had so much trouble with the one you have now to try something new.

Silicone eyes
Silicone eyes 2014-02-21 11:19:06 -0600 Report

One of the reasons I picked the TSlim was the technology, and where it is and where it is heading. From everything I've seen, the TSlim and Medtronic should be at the front of new developments ie; Medtronics insulin suspend and working with a CGM.

Alexx_x 2014-02-21 16:40:17 -0600 Report

Actually the Animas Vibe works with a CGM as well. They're a little out of my price range anyway because they are not covered by our insurance.

Silicone eyes
Silicone eyes 2014-02-19 15:25:54 -0600 Report

All I have to go on is my Tslim, I love it and think it was worth it, it is supposed to be the next one to communicate with a Dexcom, like the one Medtronic model. And, it holds 3 mL's, if that matters to you. I have a pretty physical job, and it holds up to the abuse pretty well.

Alexx_x 2014-02-19 17:11:15 -0600 Report

I've heard a lot of cons about it, such as the priming process being extremely slow, what do you think about this?

Silicone eyes
Silicone eyes 2014-02-19 21:16:31 -0600 Report

Like I said, it's about all I have to compare to, so I can't say one is better than the other. It takes me less than 5 minutes to change the cartridge, prime the line, and set a new site, and I'm never trying to rush through it. I don't see where it would be much different than any of them, except the OmniPod.

Troope 2014-02-19 15:20:32 -0600 Report

I've gotten a lot of good information about pumps and what's coming next from several accounts I follow on Twitter. If you are on there, look me up and i'll forward them over to you. @troopek

Troope 2014-02-19 15:19:04 -0600 Report

I've been using Medtronic for almost 3 years now, my first pump. Had no issues. I'm a gadget person and this doesn't have a lot of cool lights and display like some others, but it works fantastic.

MarkS 2014-02-19 12:59:36 -0600 Report

I have been using Medtronic for about 15 years. I believe that I am on my 5th pump (get a new one each time the warranty expires since my health insurance pays for it) and am 99% satisfied (the 1% is due to some tubing issues I have had when, I believe, Medtronic changed their tubing suppliers). I also use the CGM (Continuous Glucose Monitor) and have been quite satisfied with that device (my A1c's over the past year have ranged from 5.9 to 6.4). The customer support has been very good; when I cracked a pump (dropped and hit the floor), it was replaced within 24 hours. I recommend Medtronic, without a doubt.

Nikki Sheriff
Nikki Sheriff 2014-02-19 12:09:09 -0600 Report

I have had my ping for a short amount of time and am already having issues with the exterior (I'm the sister brizeater mentioned in his previous comment). However, I have used the Medtronic, and though it was a good pump, the technology wasn't nearly as convenient as the ping. I don't know if I would choose that over the ping, personally. But I'm sure others would feel differently. Good luck!!

John Crowley
John Crowley 2014-02-19 09:45:24 -0600 Report

My son has been using the Medtronic for a number of years now and has had no warranty issues with it at all. Previously, he was on the Cosmo pump (which has been discontinued) but we had several issues with that pump and it had to be replaced.

Hope that helps.

rontexas2 2014-02-18 21:51:22 -0600 Report

My Animus Ping developed a problem after two years of great service and I was quickly UPSed a new one. My only complaint is the size of the reservoir for insulin. My Medtronic friends don't have to change infusion sets as often as I seem to. I have never heard of "a temporary Ping". Typically, they just send out a replacement pump. I made the choice of the Animas Ping with my doctor, although I am his only patient using the PING; the rest are all using Medtronic. But I have no plans (at present) of switching brands any time in future.

Alexx_x 2014-02-19 05:47:10 -0600 Report

Thank you for the reply. My pump right now is temporary because since the last one was not under warranty I need to buy a new one so this gives me a month to get that all in order.

ashley50 2014-02-18 17:02:43 -0600 Report

I have the one touch ping! I have never had any problems with it ever!

Chris Clement
Chris Clement 2014-02-19 11:10:38 -0600 Report

Same here. Ping for a number of years, starting with their previous model. I have had a couple of issues, but not nearly as many as you have, Alexx_x. My latest replacement was about 2 months ago, because the covering on the face-buttons wore out and cracked. I don't know what material the others are made out of, but this material seems to have a life expectancy.

My sister got her Animas Ping a few months ago, but hers is already beat to hell. Not sure why; I'm thinking there was a defect in the coating they put on the plastic, because it was peeling off. But the screen was also scratched up; maybe because of where she keeps it.

I don't know if any other pumps are any better. I have been told by my CDE in the past that Medtronic's product is good and all, but that there is far better technology out there, including the Ping. I also have a cousin that recently had enough of her Medtronic, and is switching to the Ping. The Medtronic fails her far too often.

Next Discussion: Holy Pizza!!!! »