Liberty Medical is the most incompetent supplier of diabetes pump supplies. First, they don't answer their phone and they don't return calls from their voicemail. One has to keep calling every 5 minutes to get someone on the phone. Then, they put me through a huge amount of paperwork that wasn't required by my insurance company. I called my insurance company and they told me that Liberty Medical gave me the wrong information. I'm approved for pump supplies regardless of who supplies them. My insurance company told me to call ___ and cancel my pump supplies. Then, have Liberty Medical call for an authorization number. I canceled my supplies from ____. But, no supplies from Liberty Medical. Unfortunately, they are the only supplier of Omnipods that accepts insurance.
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