How do you feel about CVS pharmacy?

Amy Tenderich
By Amy Tenderich Latest Reply 2009-01-14 14:24:04 -0600
Started 2008-12-04 16:08:15 -0600

This is interesting: I just learned that a new campaign was launched today called "Cure CVS" — critiquing the nation’s largest retail pharmacy chain for these offenses:

"CVS has repeatedly kept expired drugs on its shelves, failed to protect sensitive patient data, overcharged customers in a number of cities, and stands by corporate policy that puts patient health at risk is simply unacceptable. Numerous racial and income-based issues are also part of our critique of the retailer."

The group also notes that "CVS is a huge player in the retail pharmacy industry. With more than 6,800 stores nationwide, and managing a billion prescriptions a year, what CVS does has a deep impact on the industry and consumers across the country."

See their website:

Wow! I don't personally use CVS, so I can't really weigh in, but I'm wondering what you all think?

25 replies

sexyswamprat 2009-01-14 14:24:04 -0600 Report

I worked for Eckerds for 5 years. (became cvs just after I quit.) I was a store manager and can honestly say that before Eckerds became CVS we never had any of these issues. I think it is sad what has happened to what was once a really great and respected pharmacy. I still have many friends that stayed when the change over occured and alot are not very happy with the way this new corparation has chossen to run their business. I have considered going back to work there but only if I see a huge change in the near future.

beauty416 2009-01-14 11:54:07 -0600 Report

CVS pharmacy is where I used to get all of my prescriptions. But the last time that I used CVS several years ago I had pneumonia one time when I was still able to work and I took my prescription to the CVS pharmacy and I had to wait almost 6 hours for my prescription. I had to drive home and then about six hours later I had to go back to pharmacy and wait another 30 minutes for the pharmacy to fill my prescription. That broke me from using CVS pharmacy and I have not used the pharmacy since that time. This happened almost 7 years ago. I still hear people complaining about the pharmacy to this day. Anybody using CVS pharmacy needs to take their prescription elsewhere to get it filled. CVS is definitely not customer oriented.

Meridian - 26751
Meridian - 26751 2009-01-14 11:21:04 -0600 Report

From everything I have read here, I think I am very lucky that the CVS folks stay in the big cities (a town with a larger population that 1,200).

2009-01-13 08:34:02 -0600 Report

Wow, I didn't know any of this. I have used CVS for years. I will be changing now! This is also the pharmacy that filled one of my medicines as 400mgs and not 200mgs as prescribed. (I did not check it and did not catch it until 3 months later, very stupid on my part!) This is an eye opener. Much needed information. Thanks so much! Angie

Lisa Ann
Lisa Ann 2008-12-11 16:33:12 -0600 Report

My husband and I work for Krogers so our insurance is through them and we usa the Kroger pharmacy.

LadyDi - 26259Miller
LadyDi - 26259Miller 2008-12-11 12:16:51 -0600 Report

You know, I had not heard any of this, but the comments here really are frightning. It brought up the question of whether or not folks are careful to check their prescriptions when received, to be sure it's the right med and the right dosage. That really is extremely important, because mistakes do occur, and they could be deadly. Just another way we have to be sure to be very involved in our own health care.

I've never used CVS, personally, but I can imagine that "mistakes" have, at one time or another, taken place at most pharmacies.

2008-12-11 12:31:13 -0600 Report

I so agree that mistakes do happen and can happen at any pharmacy. You definately need to make sure to check your meds to make sure you got what was prescribed. I have also heard stories of medications being mixed up and given to the wrong person. So you also need not only check that your prescription is what your doctor ordered, but check the name on the bottle to make sure you are receiving your meds and not someone else's.

2catty 2008-12-11 15:04:30 -0600 Report

Definetly, I have gotten wrong scripts at Wal-greens also. So you really have to check. I have also paid for some and them not be in the bag too.

2008-12-11 11:18:49 -0600 Report

There isn't a CVS pharmacy in my area, but I think it is important to get out this type of information. Next to your doctor, your pharmacy is the most important part of your medical life. You need to trust your pharmacy just as much as you trust your doctor.

Punkie200 2008-12-11 07:39:00 -0600 Report

I personally do not use CVS. They gave my girlfriend a prescription for her 8 year old son. Needless to say it was the wrong prescription and he has passed on. I will never use them. I use Target and they are wonderful. The pharmist knows me now on a first name basis. He checks all my prescriptions and lets me know what kind of reaction I will have. He has even called my doctor and discussed with her some of the prescriptions she has given me.

2catty 2008-12-11 10:57:06 -0600 Report

I just recently stopped using CVS. They told my the company that made my 3 year old's medicine no longer made it. I went to another pharmacy and they said that is not true. And I received it. They are also more expensive on meds, although now they also have the $4.00 prescription plan too. But after receiving wrong meds and on top of it them lying about my toddler's meds, I'm not trading with them any more.

vgarrison 2008-12-07 11:26:44 -0600 Report

I don't shop there, and now I believe I never will…Thanks Amy for this information…this is our life here people…we have enough to worry about, without having to worry whether or not we have the right medicine…or expired…or whatever…no thank you!!!


ldywind 2008-12-11 00:03:55 -0600 Report

There are two drugstores in the city near me. I use CVS and think they are great! I've never had a problem, and I find that there are an abundance of things I can shop for there besides my medications.

GabbyPA 2008-12-07 08:11:30 -0600 Report

Well this certainly doesn't sound like their commercials. Wow.

I have never really liked CVS. I go on occassion when it is the one on the way, but I use Walgreens. CVS bought out my drugstore of choice, Eckards years ago, and since then I never really liked them much at all. I can't put a finger on it, but there is a feel to the stores that is, well...odd.

I read the article and checked out the site. There do seem to be some really bad things going on. So they can join the ranks of Bank of America, Embarq, Wal-Mart and other companies that seem to stay in business while practicing really bad policies. How do places like this stay in business? I will never know, but now I can say that I won't be stopping in any more.

There are some pro-active things you can do, if you are of the mind to. Check out the link Amy posted and get involved. That is the only way that practices like this will be changed.

Susan94799 2008-12-08 07:29:13 -0600 Report

Hey! :)

I use CVS once in awhile but, I feel that they make too many mistakes, take the power of acting like a Physician (being a O.R.Nurse)more than a Pharmacist! I feel they are making and have seen to many customer's have heir Meds. Cancelled on them, and also been given the Wrong Meds.! This is ashame being that a chain pharmacy, Such as CVS, Walgreen's, Osco, Rite Aid, Duanne Reade, & So many other's like these chains depending on where we all live, are making too many errors, and these errors are not minor!; these are errors that should be addressed more closely by the DEA Board & Drug Administration Board! I hope that everyone is very careful and ALWAY'S COUNT ALSO, YOUR PILLS BEFORE LEAVING THE COUNTER! YOU ALL HAVE THAT RIGHT, PLUS MORE…

HAVE A GREAT DAY! Gabby! & Everyone! :) Your Friend, ~ Susan ~ XOXO…

marla3300 2008-12-07 06:25:14 -0600 Report

I do not use CVS, I also find their costs too high. This issue gives one concerns about other large pharmaceutical change and if they be doing the same thing. I distrust Wal-Mart, partially due to their poor labor practices and also how they love to saturate the retail market with too many stores. Would they bring in their pharmaceuticals from China too? Who know, watch out for lead pain in your pill’s coating, just kidding.

Avera 2008-12-04 21:25:39 -0600 Report

I haven't read the article, but I am not surprised. Years ago, I used them mainly because they are close to my house. One week, I went to them to have my diabetes oral medications refilled. I noticed when I started to take my pill the next day that they were somewhat larger than the ones I had taken the month before. I called the pharmacy and they assured me they were the same pill, but now changed in form. For two days, I took the pills. On the third day, I started throwing up and could not stop. A trip to the emergency room and a week of tests showed I had been given the wrong pill. I settled out of court. The particular store that did this to me is no longer open and the pharmacist is no longer one.

2008-12-04 22:20:29 -0600 Report

The same thing happened to me with Walgreen's and they refused to talk to me about the pills that I knew were wrong so I went to Target (this is how I became a Target customer) and they checked the pills in the bottle against what it said on the front and it was NOT the right pills. I never went back.

2008-12-05 05:02:33 -0600 Report

I just heard this on the news; I saw a show similar to what is happening here, on Criminal Intent. Who knew people would really put people in danger like this.It is horrific. Claudia

kdroberts 2008-12-04 17:54:52 -0600 Report

They have always been more expensive, considerably more in some cases, for every drug I've priced at various pharmacies. A good example is their $14 a month metformin when a large number of other companies charge $4 for the same pills.

I like Target, they have very good prices for things and very good customer service.

2008-12-04 22:18:36 -0600 Report

I'm a Target customer also. I've been going to them for almost 7 years and they are kind and caring people. They called me this week to see how I was doing after starting a new prescription. Very knowledgeable people there too.

sstarlight 2008-12-04 17:17:33 -0600 Report

I also used them but a few years ago they changed over their systems and I always had to wait forever, just like Lisa said. I changed my prescriptions to the pharmacy in the Vons and like them much better. I never have to wait if I have any questions for the pharmacist & my refills are done much quicker.

fun2u2007 2008-12-04 16:35:13 -0600 Report

I used to use CVS years ago. I never had a problem with the drugs themselves, but I have a very common name and it would take them a half hour to find my name in their system each time I dropped off a prescription, which irritated me to no end. I switched to Walgreens and haven't had any problems there. They know my name when I walk in and I get excellent service. Lisa

highlandcitygirl 2008-12-04 16:31:38 -0600 Report

i read the report, i am curious as to if the truth has been reported. if this is true it is a shameful attitude that they have for people in general! i do not buy my meds. from them , all the same i'd like to know if this was reported factually.

Goddess 2008-12-04 16:18:52 -0600 Report

I have never used their pharmacy.For one reason they cost more than other pharmacies and the items in their store cost more too. I use a hometown pharmacy because they are cheaper and know all their customers by name.

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