mobile app

By ConnieMarie Latest Reply 2013-01-25 11:58:06 -0600
Started 2013-01-12 08:44:10 -0600

so i downloaded the mobile app…i've used it a couple of months then it went wonky!!!!!!!! crashes everytime it's opened…tried uninstall reinstall but nope still nothing but crash, boom, bang & send report…anyone else frustrated with smart phone apps?

13 replies

Jeanette Terry
Jeanette Terry 2013-01-14 16:37:23 -0600 Report

We are aware that there are some issues with the android app. We have reported these to our tech team and will get an update out as soon as we can.

Just Joyce
Just Joyce 2013-01-14 18:46:11 -0600 Report

I think that when the app is fixed there should be a message. If DC knew there was a problem with the app, the community should have been informed. The DC app is the only app I have downloaded on my Droid that doesn't work. I gave up and uninstalled it.

Jeanette Terry
Jeanette Terry 2013-01-15 09:43:39 -0600 Report

I am sorry that you have been frustrated. We have been trying to find the issue and work on it. Unfortunately there is only so much we can do at this point. But thank you for your patience.

Just Joyce
Just Joyce 2013-01-15 10:38:02 -0600 Report

Actually it wasn't patience it was good old fashioned common sense. If something doesn't work you either return it to the store or throw it away. I threw it away. I hope you get it fixed for those who choose to use it. I know I won't try it again unless it gets rave reviews.

ConnieMarie 2013-01-13 13:19:53 -0600 Report

i have an HTC with ice cream sandwich…it did an update and DC stopped working so i tried dumping memory, taking battery out for bit & nope nothing…uninstalled repeated then reinstalled…same thing open then crash…i had it for several months before this issue started…*shrugs* gotta love smart phones…we lived fine without cellphones but now it seems you need one for everything :D lol glad to know i'm not the only one frustrated…except mana and his Apple Snack :)~

Mrs.Sweet 2013-01-13 08:59:42 -0600 Report

Your not alone this app does the same thing on my cellphone and diabetic connect people are no help in fixing it.

Roy531 2013-01-12 09:08:20 -0600 Report

I had a problem with mine but as of right now it seems to be working ok, give it another try it might be they were doing some work on it.