I’m new to the site and would like to introduce myself!

Farrah M
By Farrah M Latest Reply 2014-02-25 11:28:32 -0600
Started 2012-01-13 13:56:28 -0600

My name is Farrah and as you can see in my profile, I am a Customer Care Manager at US MED. I have been with this company or as I call it my “extended family” for nearly 14 years and I just love it because I get to help and speak with our wonderful patients whom I learn new things from every day.
My DAD has been a Diabetic for nearly 25+ years. He is insulin dependent, watches what he eats and exercises moderately every day while doing his best to keep on target with his overall health. There are many things that I love about my DAD but one of them has to be his positive outlook on life. Despite having some complications that he has had over the years from being Diabetic he always has a smile on his face and treats everyday like a new day! I share this with ALL of you so you understand that I am not just a Customer Care Manager but someone who has a loved one that is Diabetic and why it is so important for me to be able to help others that are Diabetic and put a smile on their face!!
I am also here to help answer any questions you might have regarding your Diabetic Equipment. I look forward to hearing from you and I am excited to be a part of what seems to be like another “extended family”!

Was anyone as excited as I am when they first joined? This site has so much useful information and the best part is the support!!

84 replies

peewee0618 2013-05-25 19:25:35 -0500 Report

Hi Farrah
I was excited when I first joined because I was talking to people who are also diabetic and could help when I had problems. So far my diabetic equipment works fine, I am using the Bayer Contour and my meds are Victoza and Metformin. I don't like the Metformin because it goes right though me. I have told my doctor this and also have told him that I don't take it everyday because of the reason that I mention and he is fine with that because the Victoza keeps my sugar under control. I try not to eat after 6:00 but sometimes that is hard but if I do eat late I try not to eat anything heavy.
Thanks for listening.

2013-12-11 14:35:38 -0600 Report

I work at Home with Google. It's by-far the nicest job I have had. I've made $64,000 so far this year working online and I'm a full time student.
I've made such great money. It's really user friendly and I'm just so happy that I found out about it. Here is what I do,

mr_arellano 2012-04-07 23:47:06 -0500 Report

Hi, I'm new here of course as was everyone else that has posted a response here before myself. I give thanks to Our Lord for my health so far simply cause I haven't been diagnosed with diabetes yet! To make this short and brief the main reason for why I am here is simply this…I am 35 years old and I of course am not getting any younger and am totally aware of the health problems that I may or may not have to deal with the older I get and I am aware of how the lack of basic information can become the most important information when it comes to our own health can prevent or prepare us for what draws near in my case. I'm not saying that I know I will end up with diabetes but I am aslo not ignoring the fact that I am prone to the possibility of being diagnosed with diabetes and I would like to educate myself with the help of anyone here that is willing to provide me with important information that I may need for when or if the time should arise. Maybe even information that I could use now that could possibly help me and prevent me from being diagnosed with diabetes. And finally I will end this by saying that I am a strong believer of the old saying,"Information is Power!" I just want to inform myself now so that if need be I can have the power to do what must be done for what I may or may not have to deal with or go through. I Thank anyone and everyone in advance for any and all information that may be given. Thank you and God Bless Everyone!!

Caroltoo 2012-04-08 00:01:33 -0500 Report

Information is power; the power to make better choices.

Go to our discussion page. You will find many, many discussions which talk about good dietary choices to prevent or mitigate the effects of diabetes, about daily exercise to keep or increase your cells sensitivity to insulin, and about reducing the stress in your life because that can affect your bodies ability to metabolize carbohydrates in a healthy manner.

Be happy to talk more with you, but those discussions should also give you some good reading.

jennylouise 2012-02-11 17:56:22 -0600 Report

hi im new on here and im trying to look for anyone that may beable to direct me were i may get my meds,and testing supplies with no insurance? i'm unable to do my three month testing or go to the doctor do to no insurance. please help

GabbyPA 2012-02-12 09:52:01 -0600 Report

I am your same boat and here is what I did.
First, I called my local hospital and asked them about free programs they offered. That is how I found out about my clinic that I go to. My labs cost me $6.00 and my office visit costs me $10.00 so that works for me.

My clinic offers a lot of meds for Free or low cost. I make enough to buy my own, but I am not oral meds, not insulin so that would be different if that were the case.

My local grocery store offers two of my meds for FREE. I get Metformin and Lisinopril for free. So ask your Pharmacist if there are any programs the store offers. My other drugs I get from a different pharmacy where I pay $7.00 a year and get almost all of my other meds for $4.00 a month.

You can also go the the health department and ask them if you qualify for any of their services. It is usually based on income, so you may not qualify, but you should at least try.

As for testing supplies I have run the gammet. I now use the Reli-On meter and strips. The meter cost me about $10.00 and the strips cost me about $19.00 for 50. That is the cheapest I have found.

Nana_anna 2014-02-25 11:11:51 -0600 Report

I was just going to post, that you can get metformim and lisinopril for free…I just talked to the pharmacy at our Publix here, and they said they do that. So I am going to have my Dr. change at least those to from Wal Mart to Publix. I will have to find out about the clinics here also. Thanks :)

mspiggy81 2013-12-01 04:13:31 -0600 Report

I've seen online that Kroger grocery store pharmacy supposedly has a very cheap meter ($10 I think) with boxes of strips on the $4 plan. Unfortunately I do not have a local Kroger pharmacy, to personally verify, but if you do it's worth looking into.

judy makowski
judy makowski 2012-02-12 15:31:53 -0600 Report

There is also a group I just found out about called Prescription Hope. They work with Pharmacutical (sp) co. to help people get the meds they need. You have to make under 30,000.00 a year and give them the brand name of the drug. They have a website you can get their form from. Then they send all the information you gave them to your doc and they fill out a form and write original scripts and send it back ( once you have been approved all this takes place) Then in 4-6 weeks the scripts come in and they cost 18.00 per month per script.I have several coming from them.

Flustrated 2012-01-30 13:29:17 -0600 Report

Hi, hope you can answer my question. I would like to know if the Bayer A1C test we can purchase and use is accurate and close to the professional one taken at hospitals or clinics?

Farrah M
Farrah M 2012-02-08 15:43:32 -0600 Report

Hi! Thanks for the question, while I am not a medical professional I really do not want to advise you if this product would be comparable to what the professionals use. I would suggest consulting with your doctor to see what he/she would recommend. Apologies I could not be of more help!

Farrah M
Farrah M 2012-01-19 16:07:22 -0600 Report

We do not put pricing up as it depends on what insurance you have and if deductible and co-pays apply. If you are interested in inquiring more about our services please contact our toll free number located on our website and an agent will be happy to assist you.

The only service we have available to help people with no insurance is teststripsdirect.com (which is on our website under “Featured Promotion” as you pointed out) We will also be launching usmed-direct.com which will have low priced test strips soon.

I am not a diabetic but the needs of those that are …are of great importance to me, which is 1 of the reasons why I am on this site so I can not only learn from others on here but be able to help answer questions regarding diabetic equipment.

Diabetic Connect has worked with us since 2004 and they have found our services to be worthy of their endorsement, which is why we are on here!

I have not personally used the equipment, however working in the supplier field for 14 years has enabled me to learn and work with the different types of meters that we provide to our customers in turn allowing me to have the knowledge I do about our equipment. Our staff is also very knowledgeable about our products and answer questions from our customers about their equipment all the time.

I hope this helps answer your questions, again my apologies for the delayed response.

Nana_anna 2014-02-25 11:14:30 -0600 Report

I have been looking for free services today. Regarding meds, supplies and so forth. Been a good search! Hoping to find more the freer the better :)

red flower lady
red flower lady 2012-01-19 19:11:34 -0600 Report

Thank you for answering my questions as well as the other posts. The one question not answered is besides meters and lotion, what else is offered for diabetics so that we will know what we can ask questions about? Example: Insulin pumps?

Thank you

Farrah M
Farrah M 2012-01-20 15:34:35 -0600 Report

As of right now…what you see on our site is what we currently offer… If anything new should become available it will be updated to our site and I can personally let you know as well if you like. Again you can always contact our company to find out more but that is entirely up to you!

red flower lady
red flower lady 2012-01-20 15:57:48 -0600 Report

Ok, thanks. I see only meters and a bottle of lotion, so I guess you can only answer diabetic questions that pertain to the lotion and your companies offered meters. You would not be able to answer my questions about anything besides those products as you would have no knowledge beyond them since your company doesn't sell anything else for diabetics?

Don't mean to sound like I'm picking on you/co, just want to be clear on how you can help me or would it be a waste of time. You are not able to answer anything that is of a medical nature, according to your replies on the ask a question option and I use merchandise USMeds don't offer.


Farrah M
Farrah M 2012-01-23 07:14:56 -0600 Report

That is correct I can only answer questions relating to meters (what I know) and about our company and our products. If I am unable to answer a question, I will do my best to point you in the right direction. Also nothing of a medical nature as I am not a medical professional. Hope this helps!

red flower lady
red flower lady 2012-01-24 18:05:29 -0600 Report

Thanks so much for clearing that up. I did ask a question about meters in your ask a question section, waiting for the answer there:)

GabbyPA 2012-01-19 09:24:08 -0600 Report

I love the US Med Gearhead space for you. It is great to be able to talk to an expert who has experience in diabetes. We are so glad to have you here to help us out.

Farrah M
Farrah M 2012-01-20 15:11:48 -0600 Report

Thank you Gabby, I really like it too! While I am not an expert in diabetes I am knowledgeable about it and the equipment. I am not a medical professional so I am unable to answer specific medical questions which you would need to ask your doctor, however I will do my best to help anyone I can and try my best to answer within a reasonable time frame. Hope this helps!

red flower lady
red flower lady 2012-01-19 19:40:23 -0600 Report

It is nice, but who has the diabetes experience? Is this someone who knows all of a diabetic's issues? I did go there to ask a question, hasn't been answered yet, and reading another persons questions, the reply was ask your dr as the person answering could only answer on a piece of equiptment:(

Farrah M
Farrah M 2012-01-20 15:25:19 -0600 Report

Sorry it is just me right now to help answer questions about the equipment or questions that you may have about our company , which I know you have and thank you again for being patient with my replies!! It is appreciated!

red flower lady
red flower lady 2012-01-19 03:11:50 -0600 Report

Update, I asked the site cordinator why Farrah isn't answering any of our questions and last posted 1/14. I was told that she has a full time job and has to work around that. Also, while she does work for a company that sells supplies, she is here to answer questions we might have. I'm just thinking, what good does this do if we have no idea when we'll get an answer? I need my question answered quickly, so that I can act on it and not put my medical need on hold for when it can be conviently answered.

I do see that she had time to change her picture today!

Farrah M
Farrah M 2012-01-19 16:04:41 -0600 Report

Hi Red flower lady, I really do apologize for the delayed repsonse. We just went live on Friday and I am still learning and working my way through questions, responses and the site as a whole. I replied to your questions tht you asked on 1/15 at 9:25 pm. (See below)

dietcherry 2012-01-16 15:49:18 -0600 Report

Welcome Farrah! Did we scare you away already?! Just kidding ;)

We have an alarming number of members who are unemployed or are working and unable to afford insurance; can your company assist them?

red flower lady
red flower lady 2012-01-16 19:47:02 -0600 Report

I havent seen a reply from her since 1/14 before 2:00pm, so I'm thiking we have to wait for her to return to work to have our questions answered.

jayabee52 2012-01-16 03:38:04 -0600 Report

Farah I just thought of a tip (you asked a while ago). Use a discussion to ask questions rather than on emails or on profiles. You'll get more responses from a wider number of viewpoints.

Jim Edwards
Jim Edwards 2012-01-16 11:05:31 -0600 Report

What do you mean james? Although Farah's post was a bit unusual, it would reach a wide audiance. So I guess I do not understand about the emails and profiles, but I am not sure how to ask you what you mean. I know about the private emails and posting on a profile, but do not understand how that would reach a wide audiance. Understand my confusion?
Oh, and BTW Farah, thanks for the upbeat post. It is as if I can hear your voice through it. One warning, since you would be flagged for it, avoid selling anything as it is a violation of terms of use.

jayabee52 2012-01-16 15:35:00 -0600 Report

Jim, Farah's OK. scroll down to bottom of discussion and see where John C introduces her.

She is here because she is working for a company which is affiliated with alliance health or is AH itself. I gave her a bit of good natured guff about it early on/

Regarding the wide audience, perhaps I didn't make myself clear enough.
I intended to say that the ONLY way to get a wider audience and a wider variety of opinions a new discussion is the only way to go. Wall postings do not stay up long enough to get much in the way of a discussion going. They are swept away in the torrent of activity on this site, and therefore it is rare to see more than one response to it.

Does that clarify my meaning, Jim?

swanieb 2012-01-16 10:31:11 -0600 Report

please help me to be connected in a diabetes foundation here in jersey city NJ. we still have no insurance and no work yet bec. me and my husband are taking care of our 2 grandchildren . am running out of my supplies and cant go to a hosp. for consultation …Thanks

red flower lady
red flower lady 2012-01-15 20:25:37 -0600 Report

Hi and welcome,

I went to your site to check out diabetic supplies, and all it shows are some meters that are not my brand as well as diabetic lotion. There are no strips, lancets, pump supplies, etc.. or prices for your products. When you use the search no luck, tells you to call. All it wants you to do is give your info so the company can call or I can just call directly. Yes, it said it uses medicare and private insurance and will contact them for the customer, but that is not my main priority. It doesn't do me any good if I can't check out what supplies/medicine is offered as well as cost. I have insurance, but still need the above info.

pixiedust asked the question about uninsured people and how your company works with them, all I saw was uninsureds could get 50 test strips for $15.00 How else does your company help out the uninsured?

I take it you are not a diabetic, so this might not be important needs to you, but for those of us who are it is of great importance. I don't do the sight unseen thing when making a purchase, and if I have to talk to a rep for all my needs then that is what I would be doing.

I am also wondering what you/company get out of being here other then orders. I can go to most medical suppliers online and get my answers (look at pics, prices) and submit my insurance and place my order, so again, I'm interested to know what makes your company/you special and why you were approved to be on this site.

One more question, have you personally used the equiptment offered? How else can you pitch your SALES if you don't have firsthand knowledge?

I'm looking forward to direct answers to all of my questions.

Thank you

Set apart
Set apart 2012-01-15 20:10:09 -0600 Report

Welcome Farrah, I have been part of this site for almost 5 months, actually was probably just surfing since my diagnosis brought so many questions and seeking information. This site came up and then I realized although I knew Diabetes affected so many people in the US these were real people like me facing the same challenges every day . I was definitely excited, it's addicting wish I could spend more time, but I get on whenever time allows. It's funny I have to limit myself so that I don't stay on too long with my busy schedule! These are great people!

Farrah M
Farrah M 2012-01-19 16:08:56 -0600 Report

Thanks so much. I still have alot to learn on here but I am getting their. So far everyone has been very nice!

Caroltoo 2012-01-15 17:32:07 -0600 Report

Hi, Farrah,

I would like to welcome you and thank you for sharing your familial connection with diabetis. It helps us feel more comfortable knowing that you have first hand knowledge of people who live with diabetes.

We are a curious bunch though, so perhaps, since we have never had a "REP" online before, you could explain what USMed is and does, what your role as a representative entails, and what you are able to help us with.

I was happy to see John's introduction which indicated you had gone through the vetting process and were approved, but it didn't really tell us what your role is to be. If you can answer that it would help clarify some of our questions.


Farrah M
Farrah M 2012-01-19 16:12:27 -0600 Report

Hi! Yes I can see everyone is curious and that is great! As a rep on here I will do my best to help answer questions regarding diabetic equipment. If I am unable to answer questions I will do my best to point you in the right direction. If you read my reply to red flower lady this may help answer most questions people are asking on here. Apologies for the delayed response , hope this helps!

Just Joyce
Just Joyce 2012-01-15 17:14:54 -0600 Report

There is a wide variety of diabetic equipment on the market. Are you up to date on all of the equipment? If not how can you answer questions about the equipment?

Farrah M
Farrah M 2012-01-19 16:19:24 -0600 Report

Yes there are a wide variety of meters on the market, in fact new ones come out it seems every day. We are current with what we provide and can answer questions regarding our own equipment as far as the wide variety that is out there I cannot say the same as we hear of new ones all the time. We do try our best though to keep up!

Just Joyce
Just Joyce 2012-01-15 17:10:49 -0600 Report

Hi Farrah, welcome to DC. I try to eliminate the middle man so I go to the manufacturer if I have equipment problems. I would like an answer to the questions pixidust asked. How does "your company" deal with the uninsured? What is "your companies" stance? I know my doctor "can try" and direct me but is your company an option? I heard your answer in that you mainly deal with insurance companies but that is not really an answer to my question. Is that answer the same as saying …we don't? Looking forward to your answer.

You have done a wonderful job of skirting the answer and I also want to know if you are soliciting business for your company? I mean you did discuss your dad having diabetes and how you are not just a customer care manager but also someone who loved someone with diabetes. I am a caring person also and love all of my relatives with and without any kind of ailments and if you noticed, I said that without stating a job title. I don't mean to offend you or to sound harsh but I feel your message is attached to a personal agenda involving your status with your company in that for those of us who ask you questions will cause you to some how get a promotion.

Farrah M
Farrah M 2012-01-19 16:25:52 -0600 Report

Hi there! I can understand eliminating the middle man—-See my reply to red flower lady…this should help answer some of your questions as well as others regarding why we are on here and how we can help people that do not have insurance.
I mentioned being a customer care manager as just part of what I do and who I am it had no hidden agenda behind it—you do not affend me at all—I am just the new kid on the block here so everyone is just curious which is understandable!

pixsidust 2012-01-15 19:25:26 -0600 Report

The site has approved them to be here. I know there are efforts to keep the site free but do not know if this is one of them or if they can actually give us better insight. You are right my question was skirted and after working somewhere 14 years it would be easy to know company policies

Farrah M
Farrah M 2012-01-19 16:27:40 -0600 Report

Sorry was not trying to skirt the answer just waiting until I could give you a more accurate one..apologies for it taking so long—-(see reply to red flower lady) hopefully this helps!

Just Joyce
Just Joyce 2012-01-16 12:43:12 -0600 Report

pixi I have no problem at all with them being here. I visited their site and they offer 2 types of meters and test strips to diabetics with no insurance for a small amount of money. I have not seen these meters anywhere locally so they may only be available from them. I too would like to know the answers to your questions as I think they are very valid. In today's economy many people have no health insurance and even those that do have health insurance may have limited funds and may need free or reduced services. Knowing what a company provides would be helpful.

pixsidust 2012-01-15 15:39:41 -0600 Report

I feel I need a more straight forward answer to my question. How does "your company" deal with the uninsured? What is "your companies" stance? I know my doctor "can try" and direct me but is your company an option? I heard your answer in that you mainly deal with insurance companies but that is not really an answer to my question. Is that answer the same as saying …we don't? Looking forward to your answer.

Uncle Lew
Uncle Lew 2012-01-14 22:07:53 -0600 Report

Welcome Farrah. A question…why do you capitalize the d in daibetic? I am not a gnit picker but when capitalizing diabetic or diabetes, to me, it gives it an importance it does not merit. We do not capitalize asthma or cancer or arthritis or any other chronic condition. diabetes does not deserve any special honors. It is just another chronic condition human suffer from.

sweetpea646 2012-01-14 17:17:12 -0600 Report

I also joined the arthritis community, I have it in my knees bad.

Caroltoo 2012-01-14 17:50:14 -0600 Report

Sorry, Sweet Pea. I haven't visited that site yet. Have they been able to give you some helpful information? I've been on the Alzheimer's site (for my husband) and the Celac site (for myself).

jayabee52 2012-01-14 22:15:56 -0600 Report

I am on ArthritisConnect and about 5 or 6 other connect sites. They are as helpful there as DC is to us. Sometimes it gets a bit heated there, but like a family we always seem to mend the breech and continue loving and caring for one another and also give information.

I haven't been there much of late, been more focused on DC.

jayabee52 2012-01-14 01:53:53 -0600 Report

Howdy Farah, WELCOME to DiabeticConnect.

I am the second in my family to have diabetes. My younger brother got it first, I believe due to cancer.

To answer your question about excitement upon joining, I really was not sure about DC at first.

I started reading discussions for a bit to determine if it was "safe" to participate in the discussions, and then a few tentative postings, and then when I got friendly responses I dove in and posted more and more. In fact my (late) bride at that time, "Jem" complained that when I got on DC she felt like an "internet widow".

That was over 3 years ago. Some of the regulars of 3 yrs ago aren't posting much if at all now. It is interesting to see people come and go but the spirit of love and concern in this place goes on.

Now my bride has passed, and I am alone again (naturally) and am disabled.
I spend many hours and ALMOST every day on DC and its sister sites.

It is good I read all the way down the replies to you and saw John C's posting. Because we are a friendly bunch, BUT some of us give sales people who are trying to get free advertising on this site a hard time, and I am one of them.

I am glad I don't have to give you a hard time!

Praying God's richest blessings on you and yours!

James Baker

Farrah M
Farrah M 2012-01-14 11:12:52 -0600 Report

Hi James! Thanks for the warm welcome and sharing your story with me. I am definitely not a sales person and you won't have to give me a hard time :). It is just nice to be on this site speaking to such nice people such as yourself. I still have alot to learn about how this site so any useful tips would be appreciated?

jayabee52 2012-01-14 11:30:14 -0600 Report

I really don't have any tips on the tip of my brain right now. (sorry)! That's usually not how my brain operates anyway (I have ADHD).

What works for me better is a specific question about a subject and I can usually use my memory to find it, (if i've recently studied about it) and/or I'll Google it and find what I think is the best answer.

Sorry, Ive been doing something like this for a long time and I have figured out how my brain works best!

roshy 2012-01-13 19:01:11 -0600 Report

welcome to the site!!

and i have to say!! it is exciting when you first join the site!! its incredabile how fast you develop friendships and learn so much !!
My dad has been type one for over 50 years and it wasnt until i myself became insulin dependant he truely became my hero and inspiration!! we have a relationship where we understand the highs and lows of diabetes and when you know no one else will understand at least my dad will!! he has very little complications and has always respected his body!! he is in great health and has never let his diabetes get in his way of anything, and he has accomplished so much in his life which is very inspiring , for me especially!!
I recently changed from multipule daily injections to pump therapy and have inspired him to do the same!!! and we both love pump and have developed a great friendship and support system for eachother!!!

so welcome to the site and im looking forward to hearing from you in the future!!

Farrah M
Farrah M 2012-01-14 11:31:43 -0600 Report

Thank you Roshy! That's awesome that you and your dad have such a great support system for each other, I love hearing things lke that! Yes I have heard from many that like the pump therapy. My dad has mom give him his daily injections and would not have it any other way:)! They are very cute of how well they take care of each other! Married 35 years and just amazing!

pixsidust 2012-01-13 15:19:43 -0600 Report

Welcome. Any suggestions for people without insurance? I am sure your company deals with that all the time.

Farrah M
Farrah M 2012-01-13 15:48:03 -0600 Report

Thank you very much! We do deal mostly with insurance companies, but sometimes if you ask your Doctor he or she may be able to point you in the right direction. I will see if I can find out anymore information and if I do I will keep you posted. The ADA website may also have some useful information as well so you may want to check there if you have not already! Sorry I could not be more helpful at this time.

pixsidust 2012-01-13 18:36:42 -0600 Report

Well You may not know everything and I appreciate that. How does your company… no one else, deal with the uninsured?

Just Joyce
Just Joyce 2012-01-15 17:13:13 -0600 Report

I totally agree with you on this response. However, I think she has a personal agenda which makes me very leery of her.