Phone scam saying they are callng from Diabetic Connect

By greatgrama Latest Reply 2012-01-28 20:22:18 -0600
Started 2012-01-12 22:09:41 -0600

Recently I received a phone call from an 800 number, the lady said she was calling from Diabetic Connect. She talked about an insurance card that I would qualify for that would let me get 75% off the price of supplies. She said she would e-mail the card (which I supposed would be the temporary one) and it could be used right away. Then she told me that the next day I would receive a follow up call and it would give me more info and to be sure and answer it. No e-mail ever came or any phone call either. Has anyone else had this happen?

29 replies

John Crowley
John Crowley 2012-01-13 13:54:22 -0600 Report

Thank you for raising this concern. And perhaps I can clarify any misunderstandings. First, here at Alliance Health and Diabetic Connect, we do have a call center. But please know that we don't cold-call our members. We only call people who have requested more information about a particular savings offer or service.

We do offer a prescriptions discount card through our call center. So I am quite certain, the call you received was not a scam. Which is good news.

I have asked our call center to check on why you didn't receive your email. It's very likely that your spam filter blocked the email for some reason. I have personally made sure that the prescription card email is going to be re-sent to you today. Please watch for it.

And if you will reply privately to me with your mailing address, I will personally make sure that a physical card gets mailed out to you right away.

If you have any questions, you're welcome to ask them directly to me—either here or privately through the inbox. I will do my best to answer any question you may have.

John Crowley
Caregiver Advocate
Diabetic Connect

greatgrama 2012-01-21 10:18:00 -0600 Report

Just got your message today. I didn't notice any e-mail with a card from you. It would have landed in my suspect folder. What was the title of it? I open all mail from Diabetic connect but if is said it was from and insurance or something I would have thought it was junk mail. Could you re-send please.

John Crowley
John Crowley 2012-01-26 11:14:41 -0600 Report

Tried resending the message again to you today. It will come from my email address. Please watch for it.

nzingha 2012-01-21 05:08:03 -0600 Report

can u tell me more about this insurance.. right now i dont have one.. will it help reduce the cost of prescriptions and can it be used every where or only in the USA?

nzingha 2012-01-21 05:07:44 -0600 Report

can u tell me more about this insurance.. right now i dont have one.. will it help reduce the cost of prescriptions and can it be used every where or only in the USA?

nzingha 2012-01-21 05:07:35 -0600 Report

can u tell me more about this insurance.. right now i dont have one.. will it help reduce the cost of prescriptions and can it be used every where or only in the USA?

williamross 2012-01-17 23:49:21 -0600 Report

Thank you for bringing this up, John. At least it's cleared and that one's not like the scam's I've read at [url=]Callercenter[/url].

I'd like to follow this discussion so the questions I might have will be clarified. I came across this discussion when I was checking out for phone scams. You see, I have my grandma living with us and sometimes, she's left alone at home. She knows her way around and passes time knitting and she's as vulnerable as a child to phone scams because she's a trusting, loving person. So as much as possible, I keep her updated on the latest scams so she can avoid them.

Young1s 2012-01-13 14:06:10 -0600 Report

Thanks for clarifying that for us John. Good to know Greatgrama's situation was just computer error. Not so sure about mine, though. I went back through my phone logs and saw that I actually received 3 different calls from 3 different numbers with 3 different area codes. And I'm pretty sure I didn't request any savings offers recently. I might have when I initially joined, but that was back in the middle of October. I guess it's possible it took them that long to get to me but seems unlikely.

Young1s 2012-01-13 11:26:00 -0600 Report

I got a call like this. The Caller ID said Alliance Health, which is the only reason why I answered. After getting the pitch, I kindly explained that I was happy with my current insurance situation and wasn't in need their assistance. The young lady tried to softly insist but I shut the conversation down. Haven't had a call from them since. And acrually, it happened about a month and a half ago, so I had forgottern about it until I read this discussion.

Dixiemom 2012-01-14 15:38:34 -0600 Report

I have received several calls offering free meters and supplies sent direct to home. It sounded like Alliance Health. At first I refused but then I thought I would try it. So far I have heard nothing. They ask for the Dr.'s name which I gave so they can get a Rx. As of this posting I still haven't heard a word.

Young1s 2012-01-15 00:13:21 -0600 Report

Oh my goodness. Please be careful with doing that. There are too many people out there looking to prey on you, and they can sound completely legitimate. They see our illness as weakness and try all kinds of tactics to learn our personal information in order to defraud you. It doesn't take much either. As John stated above, Alliance doesn't make cold calls. So if you didn't initiate contact, then it's probably wasn't them. I hope everything turns out okay for you and please, please, please think twice before doing that again.

Lawrence 77
Lawrence 77 2012-01-26 11:02:29 -0600 Report

Hi, I´m a newbie here, but I was just reading what you were writing… cause some company keeps on calling me, offering me products - so I looked up their number on - this is not even a 800 number. There are also scam callers with ordinary land line numbers. thanks for useful information here by the way and if you should happen to be called by some fraudsters, post their numbers on the website I mentioned - so other people can look up what number it is before they answer the phone. X cheeers

GabbyPA 2012-01-13 00:05:25 -0600 Report

I have let the staff know about your incident. That is not for Diabetic Connect. We do not solicit our members. You wouldn't happen to have the 800 number on your caller ID would you? We could have someone check it out.

greatgrama 2012-01-13 00:45:32 -0600 Report

No I don't have the number I've been getting allot of 800 calls lately and other harassing calls too. Earthlink mail was hacked by an out of country third party. My computer was affected. I've changed my password and no more bogus e-mails are going out to my friends and family. But they could have found out what social networks I'm on. I've been ignoring most of the 800 calls. I'll answer a few and see if they call again, if the do I'll give you the number.

GabbyPA 2012-01-13 00:53:02 -0600 Report

Thanks. Yeah, I know that my Yahoo! account was tapped into once and I was sending viagra emails...really? Sheesh...people! I am glad you let us know. There most likely isn't anything we can do from this end, but getting out the word and making folks aware is much appreciated.

jayabee52 2012-01-13 01:38:48 -0600 Report

yeah they took over my yahoo gmail and hotmail accounts and locked me out.
I get all my DC and other connect emails on yahoo. I keep my other info on gmail and I have gotten them back the end of 2 yrs ago. My hotmail I haven't yet gotten back yet. (havent tried hard enough I guess).

they sent a scam letter to everyone on my email lists saying I was in a foreign country, had been robbed and needed money to get home. Most everyone I know well weren't fooled because they know I didn't have the money to travel overseas, and I don't think those who didn't know me well probably didn't care. so that was wasted effort on their part.

GabbyPA 2012-01-13 01:40:35 -0600 Report

Oh my! I got one of those from a member here too, about 2 years ago. I knew she was not in England, so I called here to let her know what was going on. It is amazing what people can do with just a little info.

jayabee52 2012-01-12 22:54:16 -0600 Report

No I haven't, Sherry. But I am VERY careful about contact information. Often when I sign up for something and they ask for my phone number I try to send for it without adding my phone number and if the program rejects my sign up, then I usually say it is NOT worth it and not try to send the offer again with my phone number in it. I don't want identity thieves to try to take over my accounts. If I keep most of my contact info private, I feel I am not as vunerable to ID theft.

I want to let EVERYONE know to be careful about putting your contact information on the discussion boards, including phone numbers and email addresses! The reason I say this is that I do a lot of searching for information on various topics relating to diabetes. Sometimes those searches bring back results which give a link to a discussion here.

I use Google, and Google aparrently can search DC discussion boards and if one's phone number or email address is put in a discussion it can be read on a Google search somewhere. And that can be for any reason and any body, even scammers who misrepresent themselves as being from or working in connection with DC So don't do it! If you have your email address as your screen name, I would urge you to ask one of the administrators to change your screen name. (they've done it for others before — and just because the person requested it)

If you put your phone number or email address on a posting to a discussion find that posting. Then use the edit function below that particular post and edit them out.

To your better health and safety


GabbyPA 2012-01-13 00:09:21 -0600 Report

This is very true. I cringe when I see profile names that are actually email addresses. The site does it's best to protect the members from scams, but we still have to do our part and keep our contact info private. Never share an address or phone number in the discussions. If you want to share those things, do so in private emails with your friends here on site.

Like Jaybee said, if you have done it, try to edit it out. If you need help doing that, we will be glad to do it for you. Just let us know.

jayabee52 2012-01-13 00:23:17 -0600 Report

I am guessing that our emails sent on DC are not able to be searched by google or other search engines, do you know it that is true?

And what about our communications on our profile walls? Are they readable by search engines? (while we were on the topic thought I'd ask)

GabbyPA 2012-01-13 00:27:26 -0600 Report

I believe that only the public areas are searchable. Profiles I suppose would be, but only to the limit of what you make public. If it is for friends only, it would not be. The posts on "walls" are searchable, they are not private. The only truly private communication is with our email. That is not out there for anyone. Only the ones you list.

jayabee52 2012-01-13 00:30:59 -0600 Report

that's what I thought and it is a relief that emails are private. I DO send my contact info (both phone and email contacts) on the DC email. Thank you for confirmation of what I had surmised.

pixsidust 2012-01-12 22:52:53 -0600 Report

No, But some of these studies, of students that have posted here and requested information have made me leery because they did do that. I can not remember did any of those ask for phone numbers?

Would anyone you know play a prank on you?

greatgrama 2012-01-13 00:49:57 -0600 Report

Not anyone I know but I'm getting harassing calls too.

pixsidust 2012-01-13 11:15:07 -0600 Report

Call block the numbers or call the phone company and say you want to have your phone set up so you can file a complaint. You write down the exact the times of the calls and the phone company will forward that to the police. They can see who is calling and arrest those doing it. The phone company will try and get you to change your number, and you can decide if you want that. If your computer is not really secure, a neighbor who does not have internet may have hacked into your account to get free internet so knows you use the Diabetic Connect sites
I would get this set up so the police can arrest them

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