Rx Refills

By Carol11 Latest Reply 2008-10-26 23:36:54 -0500
Started 2008-10-25 05:49:54 -0500

I'm sure we've all had this happen, So it was my turn today. Went to get my Lantus refill this morning and noticed the error whrn I go home…so back to the pharmacy to get it corrected. I know I'm the only one who can protect me, and I do try. I work by the CYA principle and now copy everything, including prescriptions. Pharmacists don't like to be proven wrong do they? At least it was corrected in time. We have enough stress in dealing with this day-to-day as it is without outside factors just waiting to blindside us. Just my rant for the day. Carol

13 replies

ajkenrae 2008-10-26 08:42:02 -0500 Report

Yes this sort of thing just happened to me at Walgreens, very frustrating this time around. My doctor just prescribed to me a new prescription for Lyrica as I've been in a lot of pain and can't take narcotics nor is the motrin doing the trick. She called it in Friday just prior to leaving the office for the weekend. My hubby goes to pick it up around 6:30 (they close at 8) and they say they don't have anything ready for me (my fault for not checking to see if it was ready but assumed as it was called in at 1:00… and dr. confirmed she called it in) so I have to wait until Sat. a.m. to page my dr. as by that time pharmacy wouldn't be able to fill by the time dr. re-called in the scrip anyhow, so I page her she calls them again and they take 2 hours (time they promised to have it ready this time) to call me and say my insurance needs auth. from dr., so they call my dr. and she signs the auth. form then they tell me the insurance company's fax machine isn't working (or answering as they say) so they can't get the required/requested info from from the insurance company to them. My doctor has samples afterall so I will go in tomorrow Monday to pick them up but have had to suffer all weekend due to lack of "following through" at the pharmacy. Sorry for the long note but had to throw it out there. ALWAYS CHECK TO SEE IF YOUR SCRIP IS READY AND SOMETIMES CALL BACK EVERY HOUR IF NEED BE AS THEY DO DROP THE BALL VERY OFTEN.

Anonymous 2008-10-26 08:56:33 -0500 Report

My doctor faxes all my prescribs to Walgreens. Mine is a 24 hour one I also need authorization for Lyrica but after trying everything alse. They approved it. Luckily our presciption company is also opened 24 hours because hubby works for a huge company that has there own division with the prescription company. So I can get things done in the middle of the night if I have an issue.

ajkenrae 2008-10-26 09:10:42 -0500 Report

I do have great insurance and they work round the clock as well, which is where I feel it was the pharmacy dropping the ball, with a follow up of my own insurance company claims there are no problems with their fax machine nor have they received the request from the pharmacy, I just did this in the past few minutes. Looks like I need to switch pharmacies, the only 24 hr. one is another 10-15 minutes away due to my location but I think would be well worth it. Good to know that you needed authorization as well so I atleast know that wasn't another issue with the pharmacy, thanks

Anonymous 2008-10-26 09:38:12 -0500 Report

Doctor told me it was because it is new and has no generix and is prescribed for fibromyalgia and not diabetes anymore.

ajkenrae 2008-10-26 12:21:17 -0500 Report

My dr. said that this is one of the oldest used medications, just hasn't been used so much over the years as dr.'s started prescribing more narcotics and other meds for this ailment, this was something they used "way back" as was told to me, I'd like to question this and do further research as I'm more curious than ever now. By the way there is another sight iGuard.com that has tons of info on Lryica as well fyi. Thanks for your info and I'll get back with whatever I find out for you and others who may be interested.

ajkenrae 2008-10-26 23:36:54 -0500 Report

Glad to hear it works for you, I'm anxious to get started on it today and hear from others how well the med works. Take care

2008-10-25 14:16:55 -0500 Report

I get my prescriptions at Target and the pharmacist opens every bottle and makes sure we agree it's the right pills. They've done this from day one. They are very careful to review each and every one, every time.

John Crowley
John CrowleyCA 2008-10-25 14:06:58 -0500 Report

Yep, I too have learned the hard way to keep copies of all prescriptions and doctor's orders. It's so much easier to sort out mistakes when you still have the evidence in your hands.

sparkysmom 2008-10-25 13:53:02 -0500 Report

When I pick up my meds at Kroger I go to the side counter and check all of them. I count them and make sure the labels and pill are right. I had Walgreen's short me and give me the wrong pills. The Tech at Kroger is OK with it. Takes a little while as I pick up 14 scrips at a time.

Anonymous 2008-10-25 07:12:45 -0500 Report

I get my meds at Walgreen's and they have alot of training for techs. And I was given the bag one day for my insulin but they had not gotten it out of the refirgerator. I noticed and said something and they acted like it was my fault. Go figure.

daniel velazco
daniel velazco 2008-10-25 07:31:17 -0500 Report

I get my mneds at walmart and this has happened to me many times. It seems like evetytime you go there they are training someone new. I have even been told it was to early for my neds so I talk to the maneger and the trainee was wrong. So
yes we have to watch out for ourselves.

Bluebutterfly 2008-10-25 06:01:22 -0500 Report

Yes I have had this happen to me. I was given someone else's meds. I always check and double check a lot of things my meds being one of them .I think they get in a hurry or maybe training someone. But still you have to check everthing.