cgm comparison

By annaesque Latest Reply 2011-08-19 20:16:24 -0500
Started 2011-08-18 22:29:21 -0500

I have been using the medtronics CGM since January. I love using the CGM. My A1C dropped to its lowest number within 3 months. But an overnight failure of the Medtronics pump put me into the hospital for 7 days, and my CGM stopped working within a few months. After jumping through hoops to prove it was not working, I received a replacement CGM. Now, it stopped working again. Medtronics says that my insurance has to pay for a new one because there is only a 6 month warranty. Has anyone else had problems like this? I hate to give up my CGM benefits, but Animas was a much better and more reliable service provider. if their products stopped working, they sent replacements. Any thoughts??

2 replies

realsis77 2011-08-19 10:09:40 -0500 Report

I don't use the pump I use injections but I would think a manufacture would stand behind their product better than this! I think its awful that they won't cover a new one when their product is at fault! I would be very upset! Perhaps write a letter to the manufacturer explaining what happened? If they refuse to stand behind their products then they are a awful company! 6 months is not much of a warentee for a product. I'm sorry this is happening to you and I would be very upset! Will you insurance company cover a different brand if they know your situation? If not id be making some phone calls to the company! Letting them know BOTH times their product was substandard and perhaps with some persuasion they might send out another? Its worth a try? I wish you the best and hope you get taken care of properly! God bless and good luck!

annaesque 2011-08-19 20:16:24 -0500 Report

Thank you very much for your support. I was so frustated when I wrote that post. And someone from the ADA forum accused me of working for another pump company. So reading your post was very calming. I am going to calm down over the weekend, and you are right. I am going to send letters to both Medtronics and my own insurance company to let them know what is going on.